Shepherd of the HillsMcCullom Lake
The Finance Director reports to the Council Treasurer and manages the day-to-day business & administrative requests of the church as needed. This position is considered part of the support staff of the church and will need to collaborate with the Pastor, Congregation, Church Support Staff, Endowment...
Mac ToolsChicago
Build a Great Career and a Quality Life with MacTools.Investing in your own business is a bigdecision, but Mac Tools can help make this a reality.If yourcredit is strong and you have the requisite down payment, you canbe your own boss!.You’re steps away from feelingthe freedom and independence of wo...
ServiceNowChicago, 30 mi from Vernon Hills
Job Description
The Solution Sales Manager will oversee market success of ServiceNow's Customer Experience products. These products are built on our market leading Service Management platform and create a single source of truth that allows...
McDonald's CorporationChicago, 30 mi from Vernon Hills
Job Description
Imagine our Digital channels as the exclusive method to ordering at McDonald’s. Regardless of your entry point (App, Kiosk, .com, etc), the experiences are symbiotic, easy and intuitive for customers. With customers tackling...
CXGLake Bluff, 8 mi from Vernon Hills
CXG is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences.
With a network of 170+ customer experience...
DISHSchaumburg, 12 mi from Vernon Hills
deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit.
You're the backbone of our...
Bosch GroupVernon Hills
and leverage CRM to improve relationships and the customer experience.
Collect, clean, and analyze sales data to identify trends, patterns, and opportunities for improvement.
Identify opportunities to streamline sales processes through data analysis...
Jackson Therapy PartnersHighland Park
Join our client's team as a licensed Physical Therapist for a full time position with a mission driven facility where expert therapy professionals help patients with injuries and illnesses improve their movement, manage their pain, and prevent loss of mobility.Bachelor's, Master's or Doctoral Degree...
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Manager II, Omnichannel Analytics
AbbVie | Mettawa | www.resume-library.com |
Job Description
The Manager II – Omni Channel Analytics will be a key contributor to the team responsible for omni-channel analytics supporting the growing roadmap of our internal analytic capabilities. This individual should be skilled in designing and conducting analytics to optimize an integrated customer experience across patient care model services/channels as well as the delivery of clear and actionable results across various levels in the Patient Services Organization.
Main Responsibilities:
Serve as a key leader in building measurement plans across all relevant Therapeutic areas to support omni-channel activities for Abbvie Patient Services.
Work with senior leaders in Patient Services to measure the impact of patient care model interactions across the ecosystem of healthcare stakeholders (patient, provider, office Staff, Pharmacy, PBM)
Provide analytic support around journey/engagement analytics, key performance indicators and optimization of marketing tactics across multiple therapeutic areas and brands.
Build advanced analytic models using internal/external data sources to inform marketing teams and optimize marketing tactics.
Design test-and-learn strategies for A/B and multivariate/statistical tests across digital/CRM channels and other patient care model services to identify causal impact and iteratively improve performance through key learnings.
Collaborate with internal and external partners to deliver digital analytics dashboards and other insights across US product portfolio.
Partner with Business Technology Services (BTS) and Data Strategy teams to design, build, and implement AbbVie’s digital marketing capabilities.
Partner with Media & Customer experience teams to integrate Key Performance Indicators (KPI) across all marketing tactics.
Utilize patient and physician level data to conduct advance modeling including media lift measurement, multi-touch attribution.
Create and deliver clear and actionable measurement results to multiple teams and senior leaders in the Patient Services organization.
Collaborate with Brand Analytics and business teams to formulate strategic and tactical investment recommendations.
Execute core analysis with limited supervision directly or via vendors.
The Manager II – Omni Channel Analytics will be a key contributor to the team responsible for omni-channel analytics supporting the growing roadmap of our internal analytic capabilities. This individual should be skilled in designing and conducting analytics to optimize an integrated customer experience across patient care model services/channels as well as the delivery of clear and actionable results across various levels in the Patient Services Organization.
Main Responsibilities:
Serve as a key leader in building measurement plans across all relevant Therapeutic areas to support omni-channel activities for Abbvie Patient Services.
Work with senior leaders in Patient Services to measure the impact of patient care model interactions across the ecosystem of healthcare stakeholders (patient, provider, office Staff, Pharmacy, PBM)
Provide analytic support around journey/engagement analytics, key performance indicators and optimization of marketing tactics across multiple therapeutic areas and brands.
Build advanced analytic models using internal/external data sources to inform marketing teams and optimize marketing tactics.
Design test-and-learn strategies for A/B and multivariate/statistical tests across digital/CRM channels and other patient care model services to identify causal impact and iteratively improve performance through key learnings.
Collaborate with internal and external partners to deliver digital analytics dashboards and other insights across US product portfolio.
Partner with Business Technology Services (BTS) and Data Strategy teams to design, build, and implement AbbVie’s digital marketing capabilities.
Partner with Media & Customer experience teams to integrate Key Performance Indicators (KPI) across all marketing tactics.
Utilize patient and physician level data to conduct advance modeling including media lift measurement, multi-touch attribution.
Create and deliver clear and actionable measurement results to multiple teams and senior leaders in the Patient Services organization.
Collaborate with Brand Analytics and business teams to formulate strategic and tactical investment recommendations.
Execute core analysis with limited supervision directly or via vendors.
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