Mac ToolsUniversity Heights
Build a Great Career and a Quality Life with MacTools.Investing in your own business is a bigdecision, but Mac Tools can help make this a reality.If yourcredit is strong and you have the requisite down payment, you canbe your own boss!.You’re steps away from feelingthe freedom and independence of wo...
Two95 International Inc.Brownsburg (IN), 15 mi from Indianapolis
Title: Help Desk Specialist
Location: Brownsburg, IN, 19406
Duration: 6 Month Contract
Summary Handle PC hardware/Printers/ RF Guns/software builds and upgrades. Is responsible for day to day administrative functions of local computer systems...
ProlificIndianapolis
joining our team!
Primary Responsibilities
Respond to all inbound help desk tickets in a timely manner
Provide excellent customer service
Document service interactions, ticket resolution, and infrastructure design
Configure, set up, maintain...
GSSRIndianapolis
Help Desk Coordinator/Intermediate
Hybrid - 3 days onsite per week - local candidates only
100 N. Senate Ave., Indianapolis, IN 46204
The top responsibilities will include application processing, customer service interaction, and case management...
ProlificIndianapolis
joining our team!
Primary Responsibilities
• Respond to all inbound help desk tickets in a timely manner
• Provide excellent customer service
• Document service interactions, ticket resolution, and infrastructure design
• Configure, set up, maintain...
USICIndianapolis
Pay Rate
Starting pay for this position is $19.00/hr.
Job Description
Summary
The IT Helpdesk Specialist is responsible for ensuring USIC employees are provided timely support for all technology needs. This position will also be responsible...
LeidosIndianapolis
as a Help Desk Specialist. The ideal candidate will be responsible for providing efficient and effective support to subscribers, as well as answering consumer questions, addressing inquiries related to services and systems. This role requires excellent...
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HYBRID - Help Desk Coordinator/Intermediate
Indianapolis | www.resume-library.com |
Hybrid - 3 days onsite per week - local candidates only
The top responsibilities will include application processing, customer service interaction, and case management. The ideal candidate will be able to quickly learn how to process applications while following USDA guidelines, effectively and compassionately communicate (through the phone or via email) to schools and households and maintain household cases in a database to ensure benefits are accurately issued.
• Understand eligibility guidelines and the application approval process
• Efficiently review and process applications
• Investigate flagged applications and follow up with households or schools as necessary
• Maintain a variety of files, update case files as new material is collected, ensure that information is organized and that all necessary case documentation is retained in compliance with the record retention policy
• Work with leadership to resolve escalated customer concerns and system problems
• Provide courteous, timely, and accurate frontline customer service interactions and information.
• Greet customers and provide guidance, information, and direction to customer inquiries in a polite and courteous manner.
• Track customer interactions and inquiries and generate reports for management
• Escalate complex or high-profile customer inquiries to supervisor for review and evaluation
• Research information in order to provide answers to customer inquiries
• Answer inquiries over the telephone or in person concerning regulations or procedures
• Receive and prepare replies to routine correspondence
• Operate office machines related to specific area of work
• Make an eligibility determination for appropriate benefits and waiver programs in compliance with state and federal rules, regulations, and guidelines. (this could replace the second bullet point below)
• Examine data matches to find inconsistent and/or duplicated data.
• Keep current on all changes in rules, regulations, and guidelines regarding the Summer EBT program.
• Makes recommendations to assistant director about procedures and methods to improve efficiency and effectiveness.
Skill
Required / Desired
Amount
of Experience
Non-IT help desk experience
Required
3
Years
Strong customer service experience
Required
2
Years
Accuracy in data entry
Required
Excellent human relation skills with the ability to work with diverse constituencies and a variety of educational levels
Required
Excellent organizational and time management skills
Required
Ability to deal with confrontational situations
Required
Excellent oral and written communication skills
Required
Ability to work as a member of a team
Required
Proficient in Microsoft Office and Google Drive
Required
Basic math and accounting skills
Required
Self-directed
Required
The top responsibilities will include application processing, customer service interaction, and case management. The ideal candidate will be able to quickly learn how to process applications while following USDA guidelines, effectively and compassionately communicate (through the phone or via email) to schools and households and maintain household cases in a database to ensure benefits are accurately issued.
• Understand eligibility guidelines and the application approval process
• Efficiently review and process applications
• Investigate flagged applications and follow up with households or schools as necessary
• Maintain a variety of files, update case files as new material is collected, ensure that information is organized and that all necessary case documentation is retained in compliance with the record retention policy
• Work with leadership to resolve escalated customer concerns and system problems
• Provide courteous, timely, and accurate frontline customer service interactions and information.
• Greet customers and provide guidance, information, and direction to customer inquiries in a polite and courteous manner.
• Track customer interactions and inquiries and generate reports for management
• Escalate complex or high-profile customer inquiries to supervisor for review and evaluation
• Research information in order to provide answers to customer inquiries
• Answer inquiries over the telephone or in person concerning regulations or procedures
• Receive and prepare replies to routine correspondence
• Operate office machines related to specific area of work
• Make an eligibility determination for appropriate benefits and waiver programs in compliance with state and federal rules, regulations, and guidelines. (this could replace the second bullet point below)
• Examine data matches to find inconsistent and/or duplicated data.
• Keep current on all changes in rules, regulations, and guidelines regarding the Summer EBT program.
• Makes recommendations to assistant director about procedures and methods to improve efficiency and effectiveness.
Skill
Required / Desired
Amount
of Experience
Non-IT help desk experience
Required
3
Years
Strong customer service experience
Required
2
Years
Accuracy in data entry
Required
Excellent human relation skills with the ability to work with diverse constituencies and a variety of educational levels
Required
Excellent organizational and time management skills
Required
Ability to deal with confrontational situations
Required
Excellent oral and written communication skills
Required
Ability to work as a member of a team
Required
Proficient in Microsoft Office and Google Drive
Required
Basic math and accounting skills
Required
Self-directed
Required
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