Blufox MobileWaldorf (MD)
and maintain high Net Promoter Scores (NPS).
Implement weekly and monthly sales incentives to meet and exceed growth objectives.
Work with the Operations team to improve the cost-effectiveness of operations.
Manage inventory for mobile devices, core cable...
Blufox MobileBel Air
and maintain high Net Promoter Scores (NPS).
Implement weekly and monthly sales incentives to meet and exceed growth objectives.
Work with the Operations team to improve the cost-effectiveness of operations.
Manage inventory for mobile devices, core cable...
Blufox MobileSalisbury (MD)
and maintain high Net Promoter Scores (NPS).
Implement weekly and monthly sales incentives to meet and exceed growth objectives.
Work with the Operations team to improve the cost-effectiveness of operations.
Manage inventory for mobile devices, core cable...
Blufox MobileBel Air
operations.
Customer Satisfaction (NPS):
Foster a customer-centric culture to achieve and maintain high Net Promoter Scores (NPS) across all locations.
Implement strategies to enhance the overall customer experience.
Job Qualifications:
Bachelor's degree...
Blufox MobileWaldorf (MD)
and services, utilize sales skills, and learn to maximize sales through effective upselling while maintaining a positive customer experience.
Benefits include:
Medical, Dental, Vision, 401k
Paid training
Opportunities for promotion- We have several managers...
Booz Allen HamiltonIndian Head
That’s why we need you, a seasoned project manager who can ensure our project achieves success. Construction & Engineering Project Manager. An effective project requires a manager who is passionate about guiding it through the complexities of its lifecycle.
As a project manager on our team, you will...
Booz Allen HamiltonAnnapolis Junction
G and NextG Lab Project Manager. It is where the theoretical paper-based idea meets the reality of – will this work? We are seeking a highly engaging and motivated project manager accustomed to working with technical teams to join us to oversee the day-to-day operations of the 5G Lab and drive new ...
ASRC FederalAberdeen Proving Ground
Prior DoD project management with demonstrated experience in conducting technical project requirements analysis, resource allocation, project costing, deliverable tracking, schedule monitoring, financial data monitoring, and reporting. ASRC Federal seeks a skilled Project Manager to join our team at...
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Customer Service Representative (Third Shift)
Frederick (MD) | www.resume-library.com |
About R2net/James Allen
James Allen is the fastest growing online retailer of diamond engagement rings. Providing a virtual diamond shopping experience that rivals a storefront, James Allen focuses on the customer experience . From our highly trained Consultants, to our 360° viewing technology, virtual try on feature, and 30x magnification, James Allen is able to provide customers with the ability and confidence to see the diamond before they purchase.
At James Allen, we provide customers with a consultative, customer advocate based experience; presenting merchandise and detailed information on features and benefits that fit the customer’s needs. Open 24 hours a day, 7 days a week, 363 days a year, our customer service team continues to exceed customer service boundaries with net promoter scores that are industry leading.
We provide paid training on diamonds, gemstones, & jewelry, as well as ongoing training to assist in the growth and development of your career with James Allen.
Job Description
As a Customer Service Representative with James Allen, you will become a Diamond & Jewelry Consultant able to assist customers with a variety of inquiries and situations. As a member of our Third Shift, you will work primarily overnight hours and be available to customers contacting us during these times.
Responsibilities
Develop a well-rounded knowledge of James (url removed) and its offerings.
Provide customer support via in-bound customer calls, email, live chat, and consultative interactions.
Educate customers on diamonds, gemstones, and jewelry; ensuring that the customer receives the information that best fits their needs.
Build relationships with each our customer and provide world class service- celebrating life's special events.
Proactively manage customer expectations; ensure resolutions to unforeseen issues exceed customer expectations on all levels.
Work as a team to monitor and handle incoming phone calls and chats from customers to ensure efficiency with answer times.
Accurately enter customers information and process orders efficiently; strong attention to detail is imperative.
Requirements
Previous retail sales and customer service experience.
Flexibility to work third shift (overnight) hours, including weekends, and holidays in office at our Frederick, MD customer service center.
Ability to maintain excellent attendance and punctuality standards. Weekends required.
Ability to work in a fast paced environment and maintain excellence in listening, written, and verbal communications.
Ability to complete 8 weeks of in office training during regular work hours (Monday - Friday 9am-6pm).
Preferred Qualifications
Computer proficiency with use of multiple programs
Previous 3rd shift (overnight) experience
Benefits
Benefits including medical, dental, vision and prescription insurance (full-time Team Members)
401(k)
Stock Savings Plan
Paid vacation
Paid holidays (full-time Team Members)
Medical Insurance
Dental Insurance
Vision Insurance
Paid parental leave
James Allen is the fastest growing online retailer of diamond engagement rings. Providing a virtual diamond shopping experience that rivals a storefront, James Allen focuses on the customer experience . From our highly trained Consultants, to our 360° viewing technology, virtual try on feature, and 30x magnification, James Allen is able to provide customers with the ability and confidence to see the diamond before they purchase.
At James Allen, we provide customers with a consultative, customer advocate based experience; presenting merchandise and detailed information on features and benefits that fit the customer’s needs. Open 24 hours a day, 7 days a week, 363 days a year, our customer service team continues to exceed customer service boundaries with net promoter scores that are industry leading.
We provide paid training on diamonds, gemstones, & jewelry, as well as ongoing training to assist in the growth and development of your career with James Allen.
Job Description
As a Customer Service Representative with James Allen, you will become a Diamond & Jewelry Consultant able to assist customers with a variety of inquiries and situations. As a member of our Third Shift, you will work primarily overnight hours and be available to customers contacting us during these times.
Responsibilities
Develop a well-rounded knowledge of James (url removed) and its offerings.
Provide customer support via in-bound customer calls, email, live chat, and consultative interactions.
Educate customers on diamonds, gemstones, and jewelry; ensuring that the customer receives the information that best fits their needs.
Build relationships with each our customer and provide world class service- celebrating life's special events.
Proactively manage customer expectations; ensure resolutions to unforeseen issues exceed customer expectations on all levels.
Work as a team to monitor and handle incoming phone calls and chats from customers to ensure efficiency with answer times.
Accurately enter customers information and process orders efficiently; strong attention to detail is imperative.
Requirements
Previous retail sales and customer service experience.
Flexibility to work third shift (overnight) hours, including weekends, and holidays in office at our Frederick, MD customer service center.
Ability to maintain excellent attendance and punctuality standards. Weekends required.
Ability to work in a fast paced environment and maintain excellence in listening, written, and verbal communications.
Ability to complete 8 weeks of in office training during regular work hours (Monday - Friday 9am-6pm).
Preferred Qualifications
Computer proficiency with use of multiple programs
Previous 3rd shift (overnight) experience
Benefits
Benefits including medical, dental, vision and prescription insurance (full-time Team Members)
401(k)
Stock Savings Plan
Paid vacation
Paid holidays (full-time Team Members)
Medical Insurance
Dental Insurance
Vision Insurance
Paid parental leave
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