USA Clinics GroupChicago, 8 mi from Cicero (IL)
you will help ensure we are delivering the highest level possible in care and customer experience to our patients. One must be comfortable in providing both real-time and post interaction feedback that will deliver results while using findings...
Binny's Beverage DepotDowners Grove
The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager, in daily operations, including motivating and inspiring the team to achieve store goals. The Customer Service Manager also provides a strong leadership presence and control in the store, while enforc...
DISHSchaumburg, 20 mi from Cicero (IL)
deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit.
You're the backbone of our...
bioMerieuxLombard
Provide one-call resolution with a significant focus on customer care. Collaborate with Account Managers and know customer’s business and account/order strategy. Enter purchase orders into an ERP system for a dedicated portfolio of customers. Experience working with top tiered customers preferred.
...
ServiceNowChicago, 8 mi from Cicero (IL)
Job Description
The Solution Sales Manager will oversee market success of ServiceNow's Customer Experience products. These products are built on our market leading Service Management platform and create a single source of truth that allows...
McDonald's CorporationChicago, 8 mi from Cicero (IL)
Job Description
Imagine our Digital channels as the exclusive method to ordering at McDonald’s. Regardless of your entry point (App, Kiosk, .com, etc), the experiences are symbiotic, easy and intuitive for customers. With customers tackling...
CXGChicago, 8 mi from Cicero (IL)
CXG is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences.
With a network of 170+ customer experience...
Abercrombie and Fitch StoresChicago, 8 mi from Cicero (IL)
Job Description
A Full-Time Key Holder helps drive the business through leadership and is actively involved in ensuring a differentiated customer experience. Key Holders should be assertive, analytical and trustworthy as a leader of a multi-million...
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Customer Experience Agent I
Palatine | careers-aitworldwide.icims.com |
Introduction:
Come move the world with us!
Wake up each day to be part of a global movement. A movement to make an impact. A movement to go for it! A movement to provide best-in class solutions. A movement to be empowered. A movement to do the right thing.
Make AIT Worldwide Logistics the next stop on your career journey!
See what our teammates say about working at AIT Worldwide Logistics.
Overview:
The Customer Experience Agent is responsible for assisting in answering internal and external E-Mails, phone calls, and live chats for customers. You will be the first point of contact with our clientele so the ability to engage the customer and make them feel great about doing business with us is key to our success.
The ideal candidate has excellent customer service skills and can work in a high pressure, fast-paced work environment.
Responsibilities:
• Respond to phone calls, emails and chats from AIT customers and partners regarding consumers inquiring about shipment status, scheduling, claims and/or disputes.
• Monitor the database of scheduling appointments delivery and pick-ups.
• Resolve issues with shipments by engaging with AIT partners, consumers, and vendors.
• Provide outstanding and courtesy communication to all customers both internally and externally.
• Identify and accesses customer needs managing a large incoming call volume daily.
• Resolve customer disputes effectively and in a timely manner.
• Addressing client and consignee concerns and finding innovative solutions for complex logistical challenges.
• Collaborating with other departments to optimize logistical services and arranging shipment and transportation details with carriers and agents.
• Consistent and professional communications; effective, prompt, and courteous communications with respect to difficult situations, relaying service failures, etc.
• Answer phone calls and respond to all e-mails, Freshdesk tickets and chats in a timely matter.
• Emulate and uphold AIT’s Core Values/Behaviors.
• Other duties as business deems necessary.
Qualifications:
• A team player who works well with others – being respectful to our teammates is a Core Value
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture
Other Skills We Hope to See:
• High School diploma and/or GED required
• Excellent communication skills both verbal and written – proactively communicating to clients is part of our Core Value of earning our customers’ trust.
• Problem Solver to identify issues of varying complexity and work to find effective solutions to satisfy our customers’ needs.
• High attention to detail and strong organizational skills to manage the volume of customer shipments and contacts.
• Ability to work autonomously as well as within a team environment
• Ability to calculate freight rates and amounts such percentages, area, circumference, and volume
• Proficient in Microsoft Office Products.
What AIT Can Offer You:
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement for your personal development.
In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
About AIT Worldwide:
About AIT Worldwide Logistics:
AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the America’s-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences.
Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.
Learn more about AIT Worldwide Logistics, our culture and core values in action here.
AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.
Come move the world with us!
Wake up each day to be part of a global movement. A movement to make an impact. A movement to go for it! A movement to provide best-in class solutions. A movement to be empowered. A movement to do the right thing.
Make AIT Worldwide Logistics the next stop on your career journey!
See what our teammates say about working at AIT Worldwide Logistics.
Overview:
The Customer Experience Agent is responsible for assisting in answering internal and external E-Mails, phone calls, and live chats for customers. You will be the first point of contact with our clientele so the ability to engage the customer and make them feel great about doing business with us is key to our success.
The ideal candidate has excellent customer service skills and can work in a high pressure, fast-paced work environment.
Responsibilities:
• Respond to phone calls, emails and chats from AIT customers and partners regarding consumers inquiring about shipment status, scheduling, claims and/or disputes.
• Monitor the database of scheduling appointments delivery and pick-ups.
• Resolve issues with shipments by engaging with AIT partners, consumers, and vendors.
• Provide outstanding and courtesy communication to all customers both internally and externally.
• Identify and accesses customer needs managing a large incoming call volume daily.
• Resolve customer disputes effectively and in a timely manner.
• Addressing client and consignee concerns and finding innovative solutions for complex logistical challenges.
• Collaborating with other departments to optimize logistical services and arranging shipment and transportation details with carriers and agents.
• Consistent and professional communications; effective, prompt, and courteous communications with respect to difficult situations, relaying service failures, etc.
• Answer phone calls and respond to all e-mails, Freshdesk tickets and chats in a timely matter.
• Emulate and uphold AIT’s Core Values/Behaviors.
• Other duties as business deems necessary.
Qualifications:
• A team player who works well with others – being respectful to our teammates is a Core Value
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture
Other Skills We Hope to See:
• High School diploma and/or GED required
• Excellent communication skills both verbal and written – proactively communicating to clients is part of our Core Value of earning our customers’ trust.
• Problem Solver to identify issues of varying complexity and work to find effective solutions to satisfy our customers’ needs.
• High attention to detail and strong organizational skills to manage the volume of customer shipments and contacts.
• Ability to work autonomously as well as within a team environment
• Ability to calculate freight rates and amounts such percentages, area, circumference, and volume
• Proficient in Microsoft Office Products.
What AIT Can Offer You:
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement for your personal development.
In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
About AIT Worldwide:
About AIT Worldwide Logistics:
AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the America’s-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences.
Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.
Learn more about AIT Worldwide Logistics, our culture and core values in action here.
AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.
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