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Manager - beverage & live concessions
Rockford | hrcrockford-hardrock.icims.com |
Overview:
POSITION SUMMARY:
Under the direction of the VP – Food & Beverage, the incumbent plans and directs the overall Beverage operation, including the efficient and effective operation of the Hard Rock Live Concessions to ensure a positive guest experience.
#indeedrockford
Responsibilities:
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
• Drives P&L strength by implementing appropriate programs and systems and provides oversight to ensure adherence to such. Ensures strong fiscal responsibility is demonstrated by staff.
• Utilize and/or create financial reporting tools to properly measure area’s efficiency and financial success. Takes corrective action as necessary.
• Ensures proper drink preparation and adequate inventory including product selection and purchasing input.
• Conducts or reviews detailed management and operational analyses to ensure ongoing success and efficiency within the department.
• Responsible for specifications and quality of all food and beverage products.
• Controls all labor and food cost percentages.
• Responsible for meeting profit goals set forth for the Hard Rock Live Concessions.
• Responsible for quality, consistency, and presentation of all food and beverage products delivered to guests.
• Monitors profit and loss statements to ensure objectives are met, and recommends corrective actions as required.
• Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
• Assists in the responsibility of organizing and operating the Beverage department in accordance with approved standards, budgetary limitations, policies, and procedures.
• Assists in the development and implementation of the F&B department’s yearly budgets.
• Directs and oversees the day-to-day activities of Beverage operations and service.
• Promotes positive public/employee relations at all times.
• Maintains a clean, safe, and hazard-free work environment within area of responsibility.
• Demonstrates a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensures prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations.
• Ensures appropriate staffing levels for the Beverage department and Live Concessions to best manage labor costs while maintaining outstanding guest service.
• Stays abreast of the current trends and practices within area of responsibility and communicates pertinent information to management, peers, direct reports, and team members as appropriate.
• Perform other duties as assigned.
NON-ESSENTIAL FUNCTIONS:
1. Attend seminars when needed.
Qualifications:
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
Requires a BS/BA degree in related field, and at least five (5) years of management experience in the hospitality, entertainment, and/or food and beverage industry preferred.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Proof of authorization/eligibility to work in the United States.
• Must be flexible schedule including nights, weekends, holidays with the understanding days off will fluctuate.
• Proficient in MS Office Computer applications.
• Ability to sustain a high level of confidentiality and professionalism.
• Must be able to address stressful situation with guests with dignity and the utmost tact and politeness.
• Prior experience opening new properties/outlets strongly preferred.
Additional Details:
KNOWLEDGE OF:
• Pertinent federal, state, and local laws, codes, and regulations.
• Management of a high-volume restaurant, bar, or similar business.
• Standard safety and sanitation practices for food and beverage service.
• Applicable computer systems.
• Various positions within the restaurant, e.g., host/hostess, dining room attendant, waitperson, etc.
• Service, service etiquette, and standard service practices for full-service restaurants.
• Standard safety and sanitation practices for food and beverage service.
ABILITY TO:
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Be flexible to work varying shifts and time schedules as needed.
• Deliver programs which create a service level of excellence for internal and external guests.
• Select, supervise, train, and evaluate team
• Participate in the development and administration of goals, objectives, and
• Interpret and explain policies and
• Communicate effectively with all levels of team members and outside contacts.
• Review and comprehend all necessary documentation.
• Act professionally with a constantly changing internal and external environment.
• Monitor and control cash flow and security of assets.
• Observe and direct actions of subordinates monitor all activity within the dining room and to inspect and maintain areas for which responsible.
#indeedHRI
#zipcorporate
#LI-DA1
Age Requirements: 21+
POSITION SUMMARY:
Under the direction of the VP – Food & Beverage, the incumbent plans and directs the overall Beverage operation, including the efficient and effective operation of the Hard Rock Live Concessions to ensure a positive guest experience.
#indeedrockford
Responsibilities:
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
• Drives P&L strength by implementing appropriate programs and systems and provides oversight to ensure adherence to such. Ensures strong fiscal responsibility is demonstrated by staff.
• Utilize and/or create financial reporting tools to properly measure area’s efficiency and financial success. Takes corrective action as necessary.
• Ensures proper drink preparation and adequate inventory including product selection and purchasing input.
• Conducts or reviews detailed management and operational analyses to ensure ongoing success and efficiency within the department.
• Responsible for specifications and quality of all food and beverage products.
• Controls all labor and food cost percentages.
• Responsible for meeting profit goals set forth for the Hard Rock Live Concessions.
• Responsible for quality, consistency, and presentation of all food and beverage products delivered to guests.
• Monitors profit and loss statements to ensure objectives are met, and recommends corrective actions as required.
• Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
• Assists in the responsibility of organizing and operating the Beverage department in accordance with approved standards, budgetary limitations, policies, and procedures.
• Assists in the development and implementation of the F&B department’s yearly budgets.
• Directs and oversees the day-to-day activities of Beverage operations and service.
• Promotes positive public/employee relations at all times.
• Maintains a clean, safe, and hazard-free work environment within area of responsibility.
• Demonstrates a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensures prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations.
• Ensures appropriate staffing levels for the Beverage department and Live Concessions to best manage labor costs while maintaining outstanding guest service.
• Stays abreast of the current trends and practices within area of responsibility and communicates pertinent information to management, peers, direct reports, and team members as appropriate.
• Perform other duties as assigned.
NON-ESSENTIAL FUNCTIONS:
1. Attend seminars when needed.
Qualifications:
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
Requires a BS/BA degree in related field, and at least five (5) years of management experience in the hospitality, entertainment, and/or food and beverage industry preferred.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
• Proof of authorization/eligibility to work in the United States.
• Must be flexible schedule including nights, weekends, holidays with the understanding days off will fluctuate.
• Proficient in MS Office Computer applications.
• Ability to sustain a high level of confidentiality and professionalism.
• Must be able to address stressful situation with guests with dignity and the utmost tact and politeness.
• Prior experience opening new properties/outlets strongly preferred.
Additional Details:
KNOWLEDGE OF:
• Pertinent federal, state, and local laws, codes, and regulations.
• Management of a high-volume restaurant, bar, or similar business.
• Standard safety and sanitation practices for food and beverage service.
• Applicable computer systems.
• Various positions within the restaurant, e.g., host/hostess, dining room attendant, waitperson, etc.
• Service, service etiquette, and standard service practices for full-service restaurants.
• Standard safety and sanitation practices for food and beverage service.
ABILITY TO:
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Be flexible to work varying shifts and time schedules as needed.
• Deliver programs which create a service level of excellence for internal and external guests.
• Select, supervise, train, and evaluate team
• Participate in the development and administration of goals, objectives, and
• Interpret and explain policies and
• Communicate effectively with all levels of team members and outside contacts.
• Review and comprehend all necessary documentation.
• Act professionally with a constantly changing internal and external environment.
• Monitor and control cash flow and security of assets.
• Observe and direct actions of subordinates monitor all activity within the dining room and to inspect and maintain areas for which responsible.
#indeedHRI
#zipcorporate
#LI-DA1
Age Requirements: 21+
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