Remote - Medicaid / Medicare Microsoft O365 Support/Health Care
Iconvergence Solutions | Austin | www.jobvertise.com |
4. 7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.Provide expert support for our healthcare business applications, ensuring optimal functionality and user satisfaction.Troubleshoot and resolve complex issues related to business application use, configuration, and customization.Conduct training sessions for users, empowering them to effectively utilize our applications.Collaborate with healthcare professionals to understand their needs and help improve application instrumentation.Coordinate with the development team to communicate user feedback and contribute to the enhancement of application features.Develop and maintain detailed documentation for supported applications, including user guides and FAQ sections.
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