CricutSouth Jordan
Job Description
We are looking for an experienced Hands-On Engineering Manager to join our Software Engineering team and help shape the future of Machine Learning at Cricut. You will work collaboratively with a diverse set of teams and backgrounds...
ConsultNetSandy (UT), 2 mi from South Jordan
Job Title: Structural Engineer
Location: Sandy, Utah (Onsite Position Monday - Friday)
Duration: Contract to Hire, long-term
Pay Rate: $27-$40/hr DOE
Job Responsibilities: Successful locally based Engineering firm is seeking ambitious candidates...
Harbor Freight ToolsSalt Lake City, 14 mi from South Jordan
model deployments, and model maintenance.
This role requires working with multiple levels of the organization, data science teams, application teams, security, software engineering, and business partners. It requires an experienced hands-on manager...
WilliamsonHecktSouth Jordan
Do you want to own your own business?
You are not alone, approximately 85% of the new franchise owners were professionals transitioning out of the corporate grind, and 25-30% keep their job and run their business on the side.
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United States Air ForceSouth Jordan
PREVENTING ENVIRONMENTAL HARM
We go to extraordinary measures to protect our Airmen from environmental hazards and infractions. Applying engineering and scientific principles, Bioenvironmental Engineers identify and evaluate potential dangers...
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Lead Software QA Engineer - Reliability and Field Quality
Cricut | South Jordan | www.resume-library.com |
Job Description
Our Circut machines enable people around the world to flex their creativity and let their imagination run wild. Sometimes, our users' experience with our hardware and software does not go as we (or they) intend.
This role places a heavy and critical emphasis on directly connecting with and supporting our customers. You will find and respond to customer challenges wherever they are expressed online (usually facebook) and directly work with customers to attempt to help them overcome their challenges.
In other words, you'll be the voice of the customer!
Become a customer champion: Interact directly with users via chat, email, and phone to understand their challenges and identify software bugs.
Turn feedback into action: Analyze customer defect reports, calls and social media conversations to create clear and actionable bug reports for developers.
Track customer sentiment on social media: Monitor platforms like Facebook and Reddit to identify and address customer concerns about our software.
Customer Empathy and Support: Ability to build rapport with customers, actively listen to their concerns, and provide empathetic and kind support throughout the troubleshooting process.
Collaborate for success: Work closely with product, development, and support teams to prioritize and fix issues efficiently.
Proactive problem-solving: Anticipate areas for improvement based on customer feedback and field observations.
Communication is key: Keep stakeholders informed on the status of identified issues and bug fixes.
Always improving: Continuously refine how we collect, analyze, and respond to customer feedback to ensure top-notch product quality and happy users.
Our Circut machines enable people around the world to flex their creativity and let their imagination run wild. Sometimes, our users' experience with our hardware and software does not go as we (or they) intend.
This role places a heavy and critical emphasis on directly connecting with and supporting our customers. You will find and respond to customer challenges wherever they are expressed online (usually facebook) and directly work with customers to attempt to help them overcome their challenges.
In other words, you'll be the voice of the customer!
Become a customer champion: Interact directly with users via chat, email, and phone to understand their challenges and identify software bugs.
Turn feedback into action: Analyze customer defect reports, calls and social media conversations to create clear and actionable bug reports for developers.
Track customer sentiment on social media: Monitor platforms like Facebook and Reddit to identify and address customer concerns about our software.
Customer Empathy and Support: Ability to build rapport with customers, actively listen to their concerns, and provide empathetic and kind support throughout the troubleshooting process.
Collaborate for success: Work closely with product, development, and support teams to prioritize and fix issues efficiently.
Proactive problem-solving: Anticipate areas for improvement based on customer feedback and field observations.
Communication is key: Keep stakeholders informed on the status of identified issues and bug fixes.
Always improving: Continuously refine how we collect, analyze, and respond to customer feedback to ensure top-notch product quality and happy users.
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