Medical Telecommunications Operator
Job Title: Medical Telecommunications Operator
Location: Falls Church, VA
Duration: 6 Months
100% on site.
Shifts:
-Sunday-Wednesday 9am-7:30pm (40hrs /week)
-Wednesday-Saturday 9am-7:30pm (40hrs/week)
Provides excellent, customer-focused service to 's patients, medical professionals and the community.
Screens patient calls to determine their need and makes recommendations as necessary. Provides education
on tools and portals. Communicates effectively and efficiently with medical professionals and
its affiliates. Serves as a liaison between and other healthcare organizations to provide approved
patient information by ensuring all communication is PHI and PII compliant. Provides secondary support to
services and programs. Handles all emergency response protocol for both medical and public safety.
Serves as tier one support for enterprise web portal and paging system.
Duties and Responsibilities
Answer incoming calls for all Hospitals and department call center queues
Communicates with 's patients, medical professionals and the community in a calm,
professional and caring manner
Processes patient information requests per and HIPAA policies
Assess and attain customer's needs, make recommendations in accordance to departmental protocols
and algorithms
Processes customer requests within established department SLAs
Utilizes the call center database and web resources to provide the most up to date information
to community customers
Utilizes web resources to educate patients/customers on services and patient portals
Triage program patient calls and page physician on-call
Utilizes on-call scheduling to directly relay time sensitive information to the appropriate medical
professional
Ability to utilize critical thinking skills and execute emergency protocols in a fast paced, stress prone
environment
Ability to quickly assess a critical patient or security safety event and implement a response plan, in
accordance with hospital policies
Minimum: 1-2 years of Healthcare experience required or Nursing Education equivalent. 1-2 years of Customer Service Experience., High School diploma or GED, Distinct English, Basic Keyboarding, good hearing and excellent customer service. Preferred: Call Center Experience Preferred, Some College preferred, Bilingual, Windows 95 or above
Location: Falls Church, VA
Duration: 6 Months
100% on site.
Shifts:
-Sunday-Wednesday 9am-7:30pm (40hrs /week)
-Wednesday-Saturday 9am-7:30pm (40hrs/week)
Provides excellent, customer-focused service to 's patients, medical professionals and the community.
Screens patient calls to determine their need and makes recommendations as necessary. Provides education
on tools and portals. Communicates effectively and efficiently with medical professionals and
its affiliates. Serves as a liaison between and other healthcare organizations to provide approved
patient information by ensuring all communication is PHI and PII compliant. Provides secondary support to
services and programs. Handles all emergency response protocol for both medical and public safety.
Serves as tier one support for enterprise web portal and paging system.
Duties and Responsibilities
Answer incoming calls for all Hospitals and department call center queues
Communicates with 's patients, medical professionals and the community in a calm,
professional and caring manner
Processes patient information requests per and HIPAA policies
Assess and attain customer's needs, make recommendations in accordance to departmental protocols
and algorithms
Processes customer requests within established department SLAs
Utilizes the call center database and web resources to provide the most up to date information
to community customers
Utilizes web resources to educate patients/customers on services and patient portals
Triage program patient calls and page physician on-call
Utilizes on-call scheduling to directly relay time sensitive information to the appropriate medical
professional
Ability to utilize critical thinking skills and execute emergency protocols in a fast paced, stress prone
environment
Ability to quickly assess a critical patient or security safety event and implement a response plan, in
accordance with hospital policies
Minimum: 1-2 years of Healthcare experience required or Nursing Education equivalent. 1-2 years of Customer Service Experience., High School diploma or GED, Distinct English, Basic Keyboarding, good hearing and excellent customer service. Preferred: Call Center Experience Preferred, Some College preferred, Bilingual, Windows 95 or above
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