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Guest Room Attendant - SCP Colorado Springs
Colorado Springs | app.trinethire.com |
Summary
The Guest Room Attendant is the unsung hero of the guest experience, however, we will always sing your praises! Specializing in immediate gratification, the WOW-factor, attention-to-every-little-detail, and the creation and re-creation of ambiance and brilliance, this team member is one of our most important contributors to the guest experience.
The Guest Room Attendant is rarely alone in their pursuit-of-cleanliness. They contribute to guest services and Hotel success through teamwork.
The Guest Room Attendant shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the SCP’s Culture & Core Values.
The Job
• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Observing guest reactions and conferring frequently with team members to ensure guest satisfaction.
• Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
• Follow Hotel policies with lost and found items.
• Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
• Continuously promote sanitation, safety, and security efforts.
• Encourage Social Media/5-star compliments or reviews on OTA’s.
• Ensure guest over-the-moon satisfaction by providing a sparkling-clean, obsessively-organized guest room by:
• Making beds.
• Dusting.
• Vacuuming.
• Cleaning and sanitizing bathrooms.
• Removing trash, door hangers, and laundry bags.
• Organizing promotional materials.
• Perform turndown service or other actions to prepare the room for imminent guest arrival (turning on lights and heat in cold weather, etc).
• Clean extra rooms above daily quota upon request.
• Organizing, maintaining, and taking inventory of linens, cleaning supplies/equipment, and amenities.
• Keep all supplies, cleaning materials, and clean linens secure, free of clutter and hazards, and in assigned storage areas where others can find them and prevent losses or damages.
• Ensure equipment and facilities are inspected, cleaned, and in proper operational conditions at all times.
• Appropriately notifying a Supervisor or Engineer of maintenance issues.
• Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
• Maintain knowledge of correct maintenance and use of equipment.
• Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
• Other duties as assigned.
Job Requirements
• Must be a United States citizen or possess a valid work permit.
• Must be able to read, write, and speak English. Fluency in other languages is beneficial.
• Must be able to accurately follow instructions, both verbally and written.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Must be able to work in a fast-paced environment with urgency and empathy.
• Outstanding coordination and multi-tasking abilities.
• Professional in appearance and demeanor.
• Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality specific software systems.
• Must have the ability to deal effectively and interact well with guests, vendors, and team members.
• Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
Education and Experience
• High school diploma or equivalent.
• Previous Housekeeping experience preferred, but not required.
Working Conditions
• Must be able to stand and move freely about the property for the majority of the shift.
• Must be able to occasionally lift, carry, push & pull up to 50 lbs.
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.
• Must be able to frequently handle objects and equipment to maintain the property.
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat).
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
• Must be able to work in variable room temperatures.
• Noise level is usually moderate.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
This job description in no way states or implies that these are the only duties to be performed by this team member. They will be required to follow other instructions and perform other work-related duties requested by their supervisor.
SCP will provide a reasonable accommodation for any known physical or mental disability of a qualified individual and/or employees’ religious beliefs and practices, provided the requested accommodation does not create an undue hardship for SCP and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the individual.
If you require an accommodation to perform the essential functions of your job and/or for your religious beliefs or practices, please notify the Regional Director of People Services. Once SCP is aware of the need for an accommodation, SCP will engage in an interactive process to identify possible accommodations If you believe that you have been treated in a manner not in accordance with these policies, please notify SCP immediately by speaking to the Regional Director of People Services.
You are encouraged to utilize this procedure without fear of retaliation.
The Guest Room Attendant is the unsung hero of the guest experience, however, we will always sing your praises! Specializing in immediate gratification, the WOW-factor, attention-to-every-little-detail, and the creation and re-creation of ambiance and brilliance, this team member is one of our most important contributors to the guest experience.
The Guest Room Attendant is rarely alone in their pursuit-of-cleanliness. They contribute to guest services and Hotel success through teamwork.
The Guest Room Attendant shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the SCP’s Culture & Core Values.
The Job
• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Observing guest reactions and conferring frequently with team members to ensure guest satisfaction.
• Maintain positive guest relations at all times. Resolve guest complaints to over-the-moon satisfaction.
• Follow Hotel policies with lost and found items.
• Adhere to Hotel requirements for guest and team member accidents or injuries and in emergency situations.
• Continuously promote sanitation, safety, and security efforts.
• Encourage Social Media/5-star compliments or reviews on OTA’s.
• Ensure guest over-the-moon satisfaction by providing a sparkling-clean, obsessively-organized guest room by:
• Making beds.
• Dusting.
• Vacuuming.
• Cleaning and sanitizing bathrooms.
• Removing trash, door hangers, and laundry bags.
• Organizing promotional materials.
• Perform turndown service or other actions to prepare the room for imminent guest arrival (turning on lights and heat in cold weather, etc).
• Clean extra rooms above daily quota upon request.
• Organizing, maintaining, and taking inventory of linens, cleaning supplies/equipment, and amenities.
• Keep all supplies, cleaning materials, and clean linens secure, free of clutter and hazards, and in assigned storage areas where others can find them and prevent losses or damages.
• Ensure equipment and facilities are inspected, cleaned, and in proper operational conditions at all times.
• Appropriately notifying a Supervisor or Engineer of maintenance issues.
• Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
• Maintain knowledge of correct maintenance and use of equipment.
• Maintain knowledge of and comply with all departmental policies, service procedures, and standards.
• Other duties as assigned.
Job Requirements
• Must be a United States citizen or possess a valid work permit.
• Must be able to read, write, and speak English. Fluency in other languages is beneficial.
• Must be able to accurately follow instructions, both verbally and written.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Must be able to work in a fast-paced environment with urgency and empathy.
• Outstanding coordination and multi-tasking abilities.
• Professional in appearance and demeanor.
• Ability to learn, understand, and work within POS, PMS, CRM, and other Hospitality specific software systems.
• Must have the ability to deal effectively and interact well with guests, vendors, and team members.
• Must have the ability to resolve problems and/or conflicts in a diplomatic and tactful manner.
Education and Experience
• High school diploma or equivalent.
• Previous Housekeeping experience preferred, but not required.
Working Conditions
• Must be able to stand and move freely about the property for the majority of the shift.
• Must be able to occasionally lift, carry, push & pull up to 50 lbs.
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.
• Must be able to frequently handle objects and equipment to maintain the property.
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat).
• Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat).
• Must be able to work in variable room temperatures.
• Noise level is usually moderate.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
This job description in no way states or implies that these are the only duties to be performed by this team member. They will be required to follow other instructions and perform other work-related duties requested by their supervisor.
SCP will provide a reasonable accommodation for any known physical or mental disability of a qualified individual and/or employees’ religious beliefs and practices, provided the requested accommodation does not create an undue hardship for SCP and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the individual.
If you require an accommodation to perform the essential functions of your job and/or for your religious beliefs or practices, please notify the Regional Director of People Services. Once SCP is aware of the need for an accommodation, SCP will engage in an interactive process to identify possible accommodations If you believe that you have been treated in a manner not in accordance with these policies, please notify SCP immediately by speaking to the Regional Director of People Services.
You are encouraged to utilize this procedure without fear of retaliation.
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