AbbVieNorth Chicago, 42 mi from Naperville
Job Description
This Finance Manager, Business Development and Acquisitions will provide financial support for AbbVie’s Corporate Business & Strategy Office including Business Development & Acquisitions, Global Alliances and AbbVie Ventures...
Jackson Therapy PartnersAurora
Join a team making an impact as a licensed Physical Therapist Assistant for a full position with our reputable client where you'll work under the direction of a Physical Therapist while helping patients recovering from injuries, illnesses, and surgeries manage their pain and regain mobility.Associat...
Belmont VillageWheaton
Full Time 1st, 2nd and 3rd Shift Caregivers.Areas: Assisted Living and Dementia Unit.Golf Road, Glenview, IL 60025.Is Belmont Village a Good Match for You?.Belmont Village employees provide premier healthcare and hospitality services for seniors living within our communities.Our teams are diverse a...
Belmont VillageOak Park
Hiring Full AND Part-Time Dementia Caregiver or CNA's - $17/hr .Minimum of 2 years hands-on experience with groups of residents living in an assisted living or memory care community.Madison St, Oak Park, IL 60302.Schedule: rotating 4 days on/ 2 days off to include weekends in rotation.Fre...
Belmont VillageOak Park
Hiring Full AND Part-Time Dementia Caregiver or CNA's - $17/hr .Minimum of 2 years hands-on experience with groups of residents living in an assisted living or memory care community.Madison St, Oak Park, IL 60302.Schedule: rotating 4 days on/ 2 days off to include weekends in rotation.Fre...
Multi-Color CorporationRosemont (IL), 21 mi from Naperville
on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.
The Senior Finance Manager is a critical member of the North American finance organization and is responsible...
Creative Financial StaffingDes Plaines, 24 mi from Naperville
About the Company:
Our client is a rapidly growing educational establishment who are looking to add a Senior Manager, Foundation, Finance and Operations to their team. The company has enjoyed incredible success in the last few years and are seeking...
Creative Financial StaffingChicago, 29 mi from Naperville
anomalies, and opportunities for process improvement within financial and operational data sets
3. Reconcile and analyze balance sheet and income statement accounts to ensure accuracy and completeness
4. Assist in the preparation of monthly, quarterly...
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Software Technical Support Specialist
ENFOS, Inc. | Naperville | www.resume-library.com |
We are a growing environmental software company successfully operating since 2000. We operate in the rapidly expanding environmental management industry and our customers () are some of the largest corporations in the world. Our work culture is laid back; and we avoid red tape as much as we can.
This role is part of a small team where everyone gets some project ownership and participates in a wide variety of tasks supporting internal and external projects.
This is an entry-level position designed to give a highly motivated individual the opportunity to contribute to technical software support for our customers. We are looking for someone eager to master the skills of customer service by directly supporting ENFOS’s system administrators as an ENFOS subject matter expert.
Each ticket is unique and requires critical thinking and problem solving. This is not a “follow-the-script” support role and requires developing long-term relationships and trust with our customers. This role reports to our Director of Technical Services and is Monday through Friday, 9am to 5pm central time.
This position will have the opportunity to learn new software skills, including project management, financial forecasting, purchase-to-pay, environmental sampling, analytical results, complex system configurations, customer service, BI, AI/ML , enterprise software implementation, and more.
This full-time position is hybrid and based in our Warrenville, Illinois office and includes a base salary ($48-55k), annual bonus potential, stock options, 401k, medical benefits, some work-from-home may be allowed, and generous paid time-off.
We’re looking for someone great – show us why that person is you.
Requirements
What responsibilities you can expect:
1. Become a software solution expert on the ENFOS platform by mastering business concepts associated with project management, environmental data management, contract management, financial management, business process management, reporting, and regulatory compliance.
2. Be proficient in our internal support ticketing processes and procedures.
3. Act as the first responder to support requests from customer to resolve issues and escalate issues to upper-level ENFOS team members and engineering.
4. Develop both business and technical understanding of each support ticket through analysis, debugging, and collaboration with customers to obtain resolutions.
5. Write technical documentation of issues and their resolutions, bug reports, test cases, software enhancements, specifications, and guides.
6. Work directly with various teams (customer success, sales, marketing, QA, developers) to keep them updated and informed on customer tickets, workaround solutions, and final resolution of issues.
7. Perform daily software testing; quarterly regression testing; and QA/QC for bug fixes, new features, and releases.
8. Work within a team environment and participate in daily scrum meetings with other technical support staff, software engineers, and customer success team members.
9. Support our OData feed and learn Microsoft Power BI.
Requirements:
1. Preferred - B.S. or B.A. degree (business, accounting, finance, information systems, biology, chemistry, physics, or similar) OR relevant experience.
2. 0-3 years of job experience (this is an entry-level role).
3. Demonstrable evidence of teamwork and strong analytical problem-solving skills.
4. Extremely proficient computing skills and familiarity with web-based applications (Outlook, Word, Excel, SharePoint, Smartsheet, Lucid Chart, Freshdesk, Power BI, FileZilla, Postman, Jira, Redmine, and similar applications just to name a few).
5. Strong oral and written communication skills (Slack, Outlook, and screensharing platforms).
6. Proficiency in Microsoft Excel, including advanced functions such as VLOOKUP, INDEX-MATCH, and PivotTables; and familiarity with data cleaning techniques, such as removing duplicates, filtering, and sorting.
7.
8. Naturally curious and willingness to learn something new every day.
9. Compelled to do things the right way, even when it is hard.
Benefits
Generous Paid Time Off (Vacation, Sick & Public Holidays)
Full Family Health Care Plan (Medical & Vision)
Retirement Plan (401k)
Pre-IPO Stock Options
Please apply directly through this job post. All cover letters and resumes are read by a real human on the Technical Services Team.
Want to stand out? Specifically show us how you meet the requirements above in your cover letter, and include a portfolio, examples, coursework, or website if you have one.
This role is part of a small team where everyone gets some project ownership and participates in a wide variety of tasks supporting internal and external projects.
This is an entry-level position designed to give a highly motivated individual the opportunity to contribute to technical software support for our customers. We are looking for someone eager to master the skills of customer service by directly supporting ENFOS’s system administrators as an ENFOS subject matter expert.
Each ticket is unique and requires critical thinking and problem solving. This is not a “follow-the-script” support role and requires developing long-term relationships and trust with our customers. This role reports to our Director of Technical Services and is Monday through Friday, 9am to 5pm central time.
This position will have the opportunity to learn new software skills, including project management, financial forecasting, purchase-to-pay, environmental sampling, analytical results, complex system configurations, customer service, BI, AI/ML , enterprise software implementation, and more.
This full-time position is hybrid and based in our Warrenville, Illinois office and includes a base salary ($48-55k), annual bonus potential, stock options, 401k, medical benefits, some work-from-home may be allowed, and generous paid time-off.
We’re looking for someone great – show us why that person is you.
Requirements
What responsibilities you can expect:
1. Become a software solution expert on the ENFOS platform by mastering business concepts associated with project management, environmental data management, contract management, financial management, business process management, reporting, and regulatory compliance.
2. Be proficient in our internal support ticketing processes and procedures.
3. Act as the first responder to support requests from customer to resolve issues and escalate issues to upper-level ENFOS team members and engineering.
4. Develop both business and technical understanding of each support ticket through analysis, debugging, and collaboration with customers to obtain resolutions.
5. Write technical documentation of issues and their resolutions, bug reports, test cases, software enhancements, specifications, and guides.
6. Work directly with various teams (customer success, sales, marketing, QA, developers) to keep them updated and informed on customer tickets, workaround solutions, and final resolution of issues.
7. Perform daily software testing; quarterly regression testing; and QA/QC for bug fixes, new features, and releases.
8. Work within a team environment and participate in daily scrum meetings with other technical support staff, software engineers, and customer success team members.
9. Support our OData feed and learn Microsoft Power BI.
Requirements:
1. Preferred - B.S. or B.A. degree (business, accounting, finance, information systems, biology, chemistry, physics, or similar) OR relevant experience.
2. 0-3 years of job experience (this is an entry-level role).
3. Demonstrable evidence of teamwork and strong analytical problem-solving skills.
4. Extremely proficient computing skills and familiarity with web-based applications (Outlook, Word, Excel, SharePoint, Smartsheet, Lucid Chart, Freshdesk, Power BI, FileZilla, Postman, Jira, Redmine, and similar applications just to name a few).
5. Strong oral and written communication skills (Slack, Outlook, and screensharing platforms).
6. Proficiency in Microsoft Excel, including advanced functions such as VLOOKUP, INDEX-MATCH, and PivotTables; and familiarity with data cleaning techniques, such as removing duplicates, filtering, and sorting.
7.
8. Naturally curious and willingness to learn something new every day.
9. Compelled to do things the right way, even when it is hard.
Benefits
Generous Paid Time Off (Vacation, Sick & Public Holidays)
Full Family Health Care Plan (Medical & Vision)
Retirement Plan (401k)
Pre-IPO Stock Options
Please apply directly through this job post. All cover letters and resumes are read by a real human on the Technical Services Team.
Want to stand out? Specifically show us how you meet the requirements above in your cover letter, and include a portfolio, examples, coursework, or website if you have one.
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