Help Desk Analyst II
Robert Half is currently seeking an experienced IT Support Technician (Level 2) for our client located in Wausau, WI. This is a Direct/Permanent Hire role with our client.
In this role you'll be responsible for providing top-notch technical support to internal and external customers. You'll be experienced in supporting integrated enterprise applications, troubleshooting hardware and software, and keeping users up and running.
As this is a client-facing role, you'll be expected to maintain a high-level of customer service, respond to client requests in a professional and urgent manner, and be able to adapt to many different types of users.
This role will require travel to client sites in the Wausau/Stevens Point area. Outside of client travel, you'll be able to work a hybrid flexible schedule.
To be considered you must have a valid driver's license and proof of insurance.
Primary Responsibilities:
• Technical issues involving Microsoft's full suite of business applications and operating systems.
• Hardware and software support, maintenance and updates for desktops, printers, and mobile devices.
• General knowledge hardware and software support for servers.
• General knowledge firewalls, switches, and wireless access points.
• Substantial customer service focus with proven results for client satisfaction.
• Candidates will be required to field incoming requests while working on several items at one time.
• Ability to work with vendors to get customer environment stable.
• Must be able to meet deadlines and effectively communicate issues/solutions.
• Must be able to go on-site to help with the needs of the customer.
Education and Qualifications:
• Excellent communication and customer service experience
• Active driver’s license and proof of auto insurance
• Windows and/or Apple operating systems
• General Knowledge of Microsoft Exchange (On-Premise and Online)
• General Knowledge of Hypervisor technology (Hyper-V and VMware)
• Understanding of networking including DNS, DHCP, TCP/IP
• Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc.
In this role you'll be responsible for providing top-notch technical support to internal and external customers. You'll be experienced in supporting integrated enterprise applications, troubleshooting hardware and software, and keeping users up and running.
As this is a client-facing role, you'll be expected to maintain a high-level of customer service, respond to client requests in a professional and urgent manner, and be able to adapt to many different types of users.
This role will require travel to client sites in the Wausau/Stevens Point area. Outside of client travel, you'll be able to work a hybrid flexible schedule.
To be considered you must have a valid driver's license and proof of insurance.
Primary Responsibilities:
• Technical issues involving Microsoft's full suite of business applications and operating systems.
• Hardware and software support, maintenance and updates for desktops, printers, and mobile devices.
• General knowledge hardware and software support for servers.
• General knowledge firewalls, switches, and wireless access points.
• Substantial customer service focus with proven results for client satisfaction.
• Candidates will be required to field incoming requests while working on several items at one time.
• Ability to work with vendors to get customer environment stable.
• Must be able to meet deadlines and effectively communicate issues/solutions.
• Must be able to go on-site to help with the needs of the customer.
Education and Qualifications:
• Excellent communication and customer service experience
• Active driver’s license and proof of auto insurance
• Windows and/or Apple operating systems
• General Knowledge of Microsoft Exchange (On-Premise and Online)
• General Knowledge of Hypervisor technology (Hyper-V and VMware)
• Understanding of networking including DNS, DHCP, TCP/IP
• Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc.
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