Implementation & Connectivity Specialist
DentalXChange | Remote | Full-time | app.trinethire.com |
This position is 100% remote, candidate can be based anywhere within the USA
Since 1989, DentalXChange has been on the forefront of modernizing and innovating dental claims creating dental RCM solutions that bring ease to the payments process. Today, it has grown to support a current client base of more than 107,000 dental providers.
Headquartered in Irvine, CA, through its own clearinghouse, state of art technology consisting of modern APIs, and secure Web portals, DentalXChange processes over 300 million transactions, consisting of more than 71 million dental claims annually.
Implementation & Connectivity Specialist Position Summary
Our Company is seeking an Implementation & Connectivity Specialist to work directly with new and existing partners to implement new connections and services. In this role, the Implementation & Connectivity Specialist coordinates with partners to implement, update, and test connectivity and transactions to provide reliable services to our clients.
This role involves coordinating with internal and external clients to establish and maintain efficient transaction processing.
What You'll Be Doing as an Implementation & Connectivity Specialist
• Update and complete new and ongoing implementation and connectivity projects to ensure accurate and efficient project resolution.
• Monitor transaction processing to ensure consistent quality of results and research any outages, fluctuations, or downward trends.
• Provide operational support for production practices, issues, and help desk tickets.
• Track updates, testing results, and configuration details in support tickets, along with any related documentation and follow up.
• Coordinate between partners and our core development team to troubleshoot issues or request new enhancements as they arise during implementation or connectivity testing.
• Manage work to meet established deadlines, while also being flexible when timelines change.
• Proactively provide timely communications regarding updates, issues, and resolutions.
• Perform tests on production applications and prepare recovery procedures for applications to ensure reliable connectivity.
• Comply with all federal, state, accreditation and institutional policies and procedures.
• Maintain confidentiality standards and expectations.
• Exhibit exceptional internal and external customer service with all individuals.
• Observe security responsibilities.
• Live DentalXChange’s company values:
• - Actively Care: DentalXChange Associates actively care. They care deeply about the impact they have on other associates, clients, partners, and DXC’s results. They are empathetic, which allows them to excel at interpersonal relationships and making others feel important.
• Try Hard: DentalXChange Associates try hard. They get energy from doing good work, not just showing up. They are focused on impact and outcomes, not just finishing. They like to learn, are willing to help, and love challenges.
• Be Humble: DentalXChange Associates are humble. They lack excessive ego or concerns about status. They are quick to point out the contributions of others and slow to seek recognition for their own. They share credit, emphasize team over self, and define success collectively rather than individually.
• Other duties as assigned.
What You'll Bring to the Team as an Implementation & Connectivity Specialist
• Experience with EDI transaction types (X12 837D, 270/271, 835, XML, etc.) preferred.
• Experience with Postman and SoapUI preferred.
• Ability to effectively manage time and prioritize.
• Ability to change course as needed and act quickly.
• Effective planning and documentation skills.
• Successfully able to change priorities as needed to meet the changing demands of production activities, clients, and the department.
• Maintains accurate documentation in production activities.
• Punctual and reliable in order to consistently support the team and the high volume of daily, independent work.
• Works successfully with other departments/staff with positive feedback from others.
• Regularly meets the position timelines, productivity and accuracy requirements established.
What We Offer
• Challenging and rewarding career opportunities with room for growth as we grow!
• Medical, dental, and vision benefits – eligible first of the month after start date.
• Unlimited PTO
• Paid company holidays
• 401k matching
• Healthcare and dependent care flexible spending accounts
• Friendly co-workers and a positive culture!
• Starting wage range for this position is $25.00 - $28.50/hour DOE.
Since 1989, DentalXChange has been on the forefront of modernizing and innovating dental claims creating dental RCM solutions that bring ease to the payments process. Today, it has grown to support a current client base of more than 107,000 dental providers.
Headquartered in Irvine, CA, through its own clearinghouse, state of art technology consisting of modern APIs, and secure Web portals, DentalXChange processes over 300 million transactions, consisting of more than 71 million dental claims annually.
Implementation & Connectivity Specialist Position Summary
Our Company is seeking an Implementation & Connectivity Specialist to work directly with new and existing partners to implement new connections and services. In this role, the Implementation & Connectivity Specialist coordinates with partners to implement, update, and test connectivity and transactions to provide reliable services to our clients.
This role involves coordinating with internal and external clients to establish and maintain efficient transaction processing.
What You'll Be Doing as an Implementation & Connectivity Specialist
• Update and complete new and ongoing implementation and connectivity projects to ensure accurate and efficient project resolution.
• Monitor transaction processing to ensure consistent quality of results and research any outages, fluctuations, or downward trends.
• Provide operational support for production practices, issues, and help desk tickets.
• Track updates, testing results, and configuration details in support tickets, along with any related documentation and follow up.
• Coordinate between partners and our core development team to troubleshoot issues or request new enhancements as they arise during implementation or connectivity testing.
• Manage work to meet established deadlines, while also being flexible when timelines change.
• Proactively provide timely communications regarding updates, issues, and resolutions.
• Perform tests on production applications and prepare recovery procedures for applications to ensure reliable connectivity.
• Comply with all federal, state, accreditation and institutional policies and procedures.
• Maintain confidentiality standards and expectations.
• Exhibit exceptional internal and external customer service with all individuals.
• Observe security responsibilities.
• Live DentalXChange’s company values:
• - Actively Care: DentalXChange Associates actively care. They care deeply about the impact they have on other associates, clients, partners, and DXC’s results. They are empathetic, which allows them to excel at interpersonal relationships and making others feel important.
• Try Hard: DentalXChange Associates try hard. They get energy from doing good work, not just showing up. They are focused on impact and outcomes, not just finishing. They like to learn, are willing to help, and love challenges.
• Be Humble: DentalXChange Associates are humble. They lack excessive ego or concerns about status. They are quick to point out the contributions of others and slow to seek recognition for their own. They share credit, emphasize team over self, and define success collectively rather than individually.
• Other duties as assigned.
What You'll Bring to the Team as an Implementation & Connectivity Specialist
• Experience with EDI transaction types (X12 837D, 270/271, 835, XML, etc.) preferred.
• Experience with Postman and SoapUI preferred.
• Ability to effectively manage time and prioritize.
• Ability to change course as needed and act quickly.
• Effective planning and documentation skills.
• Successfully able to change priorities as needed to meet the changing demands of production activities, clients, and the department.
• Maintains accurate documentation in production activities.
• Punctual and reliable in order to consistently support the team and the high volume of daily, independent work.
• Works successfully with other departments/staff with positive feedback from others.
• Regularly meets the position timelines, productivity and accuracy requirements established.
What We Offer
• Challenging and rewarding career opportunities with room for growth as we grow!
• Medical, dental, and vision benefits – eligible first of the month after start date.
• Unlimited PTO
• Paid company holidays
• 401k matching
• Healthcare and dependent care flexible spending accounts
• Friendly co-workers and a positive culture!
• Starting wage range for this position is $25.00 - $28.50/hour DOE.
Don’t miss out on new job openings!
Create a job alert for: Energy Research, Irvine
It's free, and you can cancel email updates at any time