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Eligibility specialist ii : 60023831
Daytona Beach | Permanent | www.tiptopjob.com |
Requisition No:828424
Agency: Children and Families
Working Title: ELIGIBILITY SPECIALIST II :
Pay Plan: Career Service
Position Number:
Salary: 1386.00 biweekly or up to 10 over current salary if promotion
Posting Closing Date: 05/08/2024
Total Compensation EstimatorTool
NORTHEAST REGION ESS PROGRAM
PROMOTIONAL OPPORTUNITY
INTERNAL AGENCY ONLY
DESCRIPTION
This is a professional work, responsible for reviewing actions completed by Economic Self:Sufficiency Specialist I (ESSS I). The primary duty of the incumbent spends the majority of time communicating with, motivating, training, and mentoring employees.
The incumbent must have detailed knowledge of the eligibility processes, procedures, and applicable computer systems used in determining public assistance eligibility, monitoring, and measuring performance.
Unit/Location: Family Track ESII Daytona
Minimum Qualifications:One (1) or more years' experience determining eligibility for food stamps, Medicaid and cash assistance ispreferred.
EXAMPLES OF WORK
Monitoring and Quality Review :Reviews and analyzes case records in accordance with the Quality Management System Plan and operating procedures. Discusses case reviews with staff and uses the case reading process as a positive learning and individual development experience.
Ensures all cases are corrected timely and accurately. Develop performance and planning initiatives and corrective action plans as needed.
Administrative :Resolves issues from internal and external customers. Evaluates and analyzes performance data and completes associated reports. Participates in the planning and presentation of performance reviews and participates in operational planning.
Ensures that personnel, fiscal, and administrative rules, regulations, processes, and operating procedures are followed. Completes all personnel related activities.
Training/Policy :Provides necessary training to employees in a manner that is effective and efficient. Reviews, interprets, and coordinates the implementation of policy, procedures, directives, and ensures staff receive necessary technical assistance to be successful.
Lobby:This position will also back up the lobby supervisor when necessary to assist in escalations in the Gainesville Lobby. Assist customers with complex case problems, customer service skills, helping the lobby team keep the work flow organized and assisting when needed.
Maintains and develops professional knowledge and skills by participating in conferences, staff meetings, mandatory training, and workshops as assigned or required.
Performs special work assignments and other related work/duties as required or assigned.
Special note:
• State of Florida Employment applications must reflect most current and precious employment history in order to receive full consideration.
• Some Agency positions may require successful completion of pre:interview assessment or work sample prior to interview.
EXAMPLES OF JOB CHARACTERISTICS
Provide Consultation and Advice to Others
Providing consultation and expert advice tomanagement or other groups on technical, systems:related, or process relatedtopics.
Making Decisions and Solving Problems
Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processesinvolve making decisions about the relative importance of information andchoosing the best solution.
Assisting and Caring for Others
Providing assistance or personal care to others.
Establishing and Maintaining Relationships
Developing constructive and cooperativeworking relationships with others.
Judging Qualities of Things, Services, And/orPeople
Making judgments about or assessing the value,importance, or quality of things or people.
Communicating with Persons OutsideOrganization
Communicating with persons outside theorganization, representing the organization to customers, the
Agency: Children and Families
Working Title: ELIGIBILITY SPECIALIST II :
Pay Plan: Career Service
Position Number:
Salary: 1386.00 biweekly or up to 10 over current salary if promotion
Posting Closing Date: 05/08/2024
Total Compensation EstimatorTool
NORTHEAST REGION ESS PROGRAM
PROMOTIONAL OPPORTUNITY
INTERNAL AGENCY ONLY
DESCRIPTION
This is a professional work, responsible for reviewing actions completed by Economic Self:Sufficiency Specialist I (ESSS I). The primary duty of the incumbent spends the majority of time communicating with, motivating, training, and mentoring employees.
The incumbent must have detailed knowledge of the eligibility processes, procedures, and applicable computer systems used in determining public assistance eligibility, monitoring, and measuring performance.
Unit/Location: Family Track ESII Daytona
Minimum Qualifications:One (1) or more years' experience determining eligibility for food stamps, Medicaid and cash assistance ispreferred.
EXAMPLES OF WORK
Monitoring and Quality Review :Reviews and analyzes case records in accordance with the Quality Management System Plan and operating procedures. Discusses case reviews with staff and uses the case reading process as a positive learning and individual development experience.
Ensures all cases are corrected timely and accurately. Develop performance and planning initiatives and corrective action plans as needed.
Administrative :Resolves issues from internal and external customers. Evaluates and analyzes performance data and completes associated reports. Participates in the planning and presentation of performance reviews and participates in operational planning.
Ensures that personnel, fiscal, and administrative rules, regulations, processes, and operating procedures are followed. Completes all personnel related activities.
Training/Policy :Provides necessary training to employees in a manner that is effective and efficient. Reviews, interprets, and coordinates the implementation of policy, procedures, directives, and ensures staff receive necessary technical assistance to be successful.
Lobby:This position will also back up the lobby supervisor when necessary to assist in escalations in the Gainesville Lobby. Assist customers with complex case problems, customer service skills, helping the lobby team keep the work flow organized and assisting when needed.
Maintains and develops professional knowledge and skills by participating in conferences, staff meetings, mandatory training, and workshops as assigned or required.
Performs special work assignments and other related work/duties as required or assigned.
Special note:
• State of Florida Employment applications must reflect most current and precious employment history in order to receive full consideration.
• Some Agency positions may require successful completion of pre:interview assessment or work sample prior to interview.
EXAMPLES OF JOB CHARACTERISTICS
Provide Consultation and Advice to Others
Providing consultation and expert advice tomanagement or other groups on technical, systems:related, or process relatedtopics.
Making Decisions and Solving Problems
Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processesinvolve making decisions about the relative importance of information andchoosing the best solution.
Assisting and Caring for Others
Providing assistance or personal care to others.
Establishing and Maintaining Relationships
Developing constructive and cooperativeworking relationships with others.
Judging Qualities of Things, Services, And/orPeople
Making judgments about or assessing the value,importance, or quality of things or people.
Communicating with Persons OutsideOrganization
Communicating with persons outside theorganization, representing the organization to customers, the
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