Senior Product Manager

Robert Half | Dallas | www.roberthalf.com |
We are in search of a Senior Product Manager to join our team in the financial services industry, based in Dallas, Texas. This role involves managing customer-facing web products and e-commerce platforms, with a focus on enhancing user, customer and B2C experience.
The successful candidate will play a vital role in integrations with partner platforms, new feature testing, product roadmap and development, and business growth for strategic initiatives.

Responsibilities
 •  Enhance user and customer experience by implementing strategic initiatives.
 •  Oversee the integration with partner platforms to ensure seamless functionality.
 •  Conduct new feature testing and build out for improving the product's usability and functionality.
 •  Develop and manage the product roadmap, aligning it with the business's strategic objectives.
 •  Foster business growth by focusing on strategic initiatives that drive profitability.
 •  Oversee resources to ensure optimal utilization and productivity.
 •  Conduct A/B testing and validate QA ahead of feature rollouts to ensure product reliability.
 •  Take ownership of customer experience, ensuring a seamless and positive interaction with the product.
 •  Develop and implement product scoping, prioritization, and roadmap to align all stakeholders with the company-wide product roadmap.
 •  Lead product design and development teams, driving product development processes in close partnership with Design, Engineering, and QA.
 •  Develop and implement A/B tests and other product initiatives to improve conversion and user experience.
 •  Direct activities of internal teams involved in the product development lifecycle, including remote international contributors.
 •  Maintain alignment with stakeholders to proactively prevent, detect, resolve, and learn from any product-related issues.
 •  Manage product budget and investments, providing recommendations and projections as to project costs.

Skills
 •  Proficient in Atlassian Jira, Cloud Technologies, CRM, Database, and EO/IR systems
 •  Experienced in About Time, AB Testing, Customer Service, Design, Engineering, and B2C Marketing.
 •  Demonstrated experience in a product management role within the financial services industry
 •  Proficient in using Atlassian Jira for project management
 •  Familiarity with cloud technologies and their application in financial services
 •  Experience in using CRM systems for customer relationship management
 •  Understanding of database management and EO/IR systems
 •  Proven ability to use 'About Time' software for time tracking and management
 •  Experience in conducting AB Testing for product improvements
 •  Strong customer service skills, with the ability to handle client inquiries and complaints effectively
 •  Background in design and engineering, preferably within a financial services context
 •  Proven expertise in B2C marketing, with a track record of successful campaigns
 •  Excellent communication and presentation skills
 •  Collaborative team player with strong interpersonal skills
 •  Strategic thinker with the ability to make data-driven decisions
 •  Bachelor's degree in business, finance, or a related field
 •  Professional certifications in product management would be a plus.
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