PAM Transport, Inc.Cincinnati
and Team lanes available
Plus:
Great health, dental insurance
Paid vacation and family-first culture
Retirement plan w/ company matching
Well-maintained, late-model equipment
24/7 Office & Maintenace Support
Additional Benefits:
401(k) matching
Dental...
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Call Management Coordinator / Incident Handler
inSync Staffing | North Canton | www.resume-library.com |
Call Management Coordinator / Incident Handler - $14.00
Hours: 3:30PM-12AM; Tuesday-Saturday
Onsite: North Canton OH 44720
Responsibilities:
Provided scheduling support for Call Management System to Customers, Service Delivery Team Members, Field Associates, and Business Management Team Members.
Monitored real-time operation of the Call Management System to ensure SLAs were met and all available Customer Service Engineers (CSEs) were assigned to calls.
Marked CSE unavailability on the Call Management System chart for emergency situations and communicated with the Business Team.
Reviewed call lists, determined initial urgency, and scheduled appropriately through interface with CSEs, Business Team, and customers.
Utilized team/geography knowledge to provide feedback to Business Team for improving resource efficiencies.
Assisted in training new Call Management Coordinators in using the Call Management System.
Documented customer dissatisfaction and field issues for appropriate action by the Business Team.
Contacted customers with estimated times of arrival as necessary.
Benefits:
(Employee Contribution)
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan
Additional Information:
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Hours: 3:30PM-12AM; Tuesday-Saturday
Onsite: North Canton OH 44720
Responsibilities:
Provided scheduling support for Call Management System to Customers, Service Delivery Team Members, Field Associates, and Business Management Team Members.
Monitored real-time operation of the Call Management System to ensure SLAs were met and all available Customer Service Engineers (CSEs) were assigned to calls.
Marked CSE unavailability on the Call Management System chart for emergency situations and communicated with the Business Team.
Reviewed call lists, determined initial urgency, and scheduled appropriately through interface with CSEs, Business Team, and customers.
Utilized team/geography knowledge to provide feedback to Business Team for improving resource efficiencies.
Assisted in training new Call Management Coordinators in using the Call Management System.
Documented customer dissatisfaction and field issues for appropriate action by the Business Team.
Contacted customers with estimated times of arrival as necessary.
Benefits:
(Employee Contribution)
Health insurance
Health savings account
Dental insurance
Vision insurance
Flexible spending accounts
Life insurance
Retirement plan
Additional Information:
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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