Desktop Support Associate
Job Responsibilities:
Identifies, researches, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers.
Experience with Data Migration and computer swaps.
Provides status and follow-up information to internal or external customers.
Escalates calls to the appropriate departments.
Documents customer issues in call tracking system timely and accurately.
Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.
Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers.
Provides support after hours via on-call cell phone.
Experience
Three years of computer systems related experience or equivalent combination of education and experience required to include two years propriety software support experience and
One year Windows operations system troubleshooting experience.
JURIS or claims management application experience preferred.
Identifies, researches, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers.
Experience with Data Migration and computer swaps.
Provides status and follow-up information to internal or external customers.
Escalates calls to the appropriate departments.
Documents customer issues in call tracking system timely and accurately.
Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction.
Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers.
Provides support after hours via on-call cell phone.
Experience
Three years of computer systems related experience or equivalent combination of education and experience required to include two years propriety software support experience and
One year Windows operations system troubleshooting experience.
JURIS or claims management application experience preferred.
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