Schwan'sAddison
Immediately Hiring - This route will cover the downtown Dallas area (coverage area: slightly west of 35 to slightly east of 75) 9-12 stores daily.If you are interested in building your career in a growing company with popular retail brands such as .Red Baron®, Tony's®, and Freschetta® pizza; Mrs.Smi...
Aditi ConsultingPlano, 11 mi from Mckinney
experience and become client’s voice. Moderators are integral in helping provide a wow customer experience to all its customers.
Responsibilities:
Assist in reviewing/responding of all incoming reviews for mobile (mobile, tablet, watches) for website...
CXGDallas, 16 mi from Mckinney
CXG is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences.
With a network of 170+ customer experience...
Hollister Co. StoresFrisco, 10 mi from Mckinney
Job Description
A Full-Time Key Holder helps drive the business through leadership and is actively involved in ensuring a differentiated customer experience. Key Holders should be assertive, analytical and trustworthy as a leader of a multi-million...
O'Reilly Auto PartsPlano
The Delivery Specialist will maintain and operate store vehicles to deliver parts and/or products to professional customers in a safe and efficient manner.This position will also collect money on C.ESSENTIAL JOB FUNCTIONSOperate company vehicles to deliver parts and products to customers in a safe a...
Aditi ConsultingIrving, 31 mi from Mckinney
Summary:
• We're looking for a growth oriented professional to bring passion, creativity, and innovation to the growing CRM Marketing Team.
• As the Manager of Communications Strategy for Client Business Group's Customer Experience team, you...
TTECMckinney
with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, Youll
• Review images of license plates from toll transactions
• Enter data...
TTECMckinney
Bringing smiles is what we do at TTEC for you and the customer. As a Licensed Property & Casualty Insurance Agent working remotely, youll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award...
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Customer Service BDC / Appointment Setter Associate - Mercedes-Benz of McKinney
Mckinney | www.resume-library.com |
Job Description
The Service BDC Associate is responsible for generating services appointments with customers that contact the dealership via the internet. The Service BDC Associate delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.
Duties and Responsibilities:
• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate services appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
The Service BDC Associate is responsible for generating services appointments with customers that contact the dealership via the internet. The Service BDC Associate delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.
Duties and Responsibilities:
• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate services appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
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