Educational Success / Support Specialist
EdConnective | Richmond | Part-time | edconnective.hirehive.com |
Job Title: Success / Support Specialist
Location: Remote - USA
Employment Type: Part Time, remote
Experience: Entry level
Job Description:
We are seeking an entry-level Success / Operations Specialist to join our team. The ideal candidate will be highly organized, detail-oriented, and able to work independently. This is a fully remote, part time position with approximately 5-20 hours per week depending on the time of year.
Responsibilities:
• Assist with case / ticket resolution through our Client Relationship Management software (Salesforce). Case resolution usually entails followup emails and phone calls with both our participants and internal team members.
• Work with team members to identify opportunities to fix the root causes of problems that are most commonly see in our cases / tickets
• Clearly capturing details and status about all active tickets / cases.
• Managing a caseload based on assigned priorities and urgency.
Requirements:
• Strong technology skills and proficiency (or the ability to quickly gain proficiency) with Salesforce, Google Suite, and new applications.
• Excellent communication skills - a large degree of success for this role is being able to effectively connect with participants via the phone.
• Strong organizational and time management skills
• Ability to work independently and as part of a team
If you are a self-starter with a passion for helping other and operations, we encourage you to apply for this exciting opportunity!
Location: Remote - USA
Employment Type: Part Time, remote
Experience: Entry level
Job Description:
We are seeking an entry-level Success / Operations Specialist to join our team. The ideal candidate will be highly organized, detail-oriented, and able to work independently. This is a fully remote, part time position with approximately 5-20 hours per week depending on the time of year.
Responsibilities:
• Assist with case / ticket resolution through our Client Relationship Management software (Salesforce). Case resolution usually entails followup emails and phone calls with both our participants and internal team members.
• Work with team members to identify opportunities to fix the root causes of problems that are most commonly see in our cases / tickets
• Clearly capturing details and status about all active tickets / cases.
• Managing a caseload based on assigned priorities and urgency.
Requirements:
• Strong technology skills and proficiency (or the ability to quickly gain proficiency) with Salesforce, Google Suite, and new applications.
• Excellent communication skills - a large degree of success for this role is being able to effectively connect with participants via the phone.
• Strong organizational and time management skills
• Ability to work independently and as part of a team
If you are a self-starter with a passion for helping other and operations, we encourage you to apply for this exciting opportunity!
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