Genie HealthcareAkron
Growing from a small team of eager recruiters to a company with satisfied clients in nearly every corner of the nation, delivering excellence in patient and customer care is the key to Genie’s success. The management team has 20 years of experience...
Genie HealthcareAkron
of the nation, delivering excellence in patient and customer care is the key to Genie’s success. The management team has 20 years of experience in workforce solutions and staffing in medical and non-medical fields, roles ranging from Clerical job to Cardiologist...
Genie HealthcareCanton (OH), 19 mi from Akron
of service and quality care. Growing from a small team of eager recruiters to a company with satisfied clients in nearly every corner of the nation, delivering excellence in patient and customer care is the key to Genie’s success.
The management team has 20...
Foundations WorldwideRichfield (OH), 15 mi from Akron
with Amazon, Wayfair, Target, Walmart, and more. We are committed to providing childcare products that exceed our customers’ expectations in innovation, quality, design, and delivery.
We are seeking a self-motivated Customer Care Specialist. The Customer Care...
Jobs for HumanityOhio
The Customer Care Agent is an important role when communicating with our customers. These empathetic and understanding professionals provide efficient, helpful telephone support for claims processing and appointment scheduling.
The Customer Care Agent...
Jobs for HumanityOhio
The Customer Care Agent is an important role when communicating with our customers. These empathetic and understanding professionals provide efficient, helpful telephone support for claims processing and appointment scheduling.
The Customer Care Agent...
AMERICAN ALUMINUM EXTRUSIONS COMPANY, LLCCanton
American Aluminum Extrusion supplies quality aluminum extrusions and fabrications with high standards for meeting or exceeding design and tolerance specifications in some of the most demanding fabricated product markets.American Aluminum offers a competitive wage and benefits package,.This position ...
The Cubbison CompanyAustintown, 40 mi from Akron
Summary/Objective
The customer care order entry specialist is an active, integral member of the Sales Operation team. The successful candidate will interface with customers and cross-functional teams within Cubbison to process and validate incoming...
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Customer Care/Warranty Representative
Cleveland | careers-dreeshomes.icims.com |
Overview:
Drees Homes is a family-owned home building company with a passion for making custom homes easy. For 95 years, we have taken care of our employees and our customers. It’s why we rank as the 18th largest privately-owned builder in the country and have a track record of long-tenured employees.
We’re proud of being named a 2022 and 2023 U.S. Best Managed Company, a program sponsored by Deloitte Private and The Wall Street Journal, and we’ve been officially certified as a 2023 Great Place to Work. Enrich your career at a company that values integrity, excellence, opportunity, stability and success.
Headquartered in Fort Mitchell, Kentucky, Drees has operations in ten metropolitan areas: Greater Cincinnati and Cleveland, Ohio; Austin, Dallas and Houston, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, DC.
Responsibilities/Qualifications:
Drees Homes is seeking candidates for the position of Customer Care/Warranty Representative in the Cleveland area and surrounding areas. In this position you will be responsible for pro-actively solving customer issues in assigned communities after the closing of the home and completion of all assigned work orders.
Duties and Responsibilities:
• Complete assigned warranty service requests within the guidelines of company policy
• Follow up on all warranty requests to vendors/contractors to ensure prompt service to the customer
• Evaluate all customer complaints and report solutions
• Conduct 90 day appointments and service as needed basis for the remainder of the year
• Keep the customer care system up-to-date and accurate
• Recommend changes that will improve processes
• Monitor and respond to email and voice mail messages daily
• Comply with the "Warranty On Call" procedure
Desired Knowledge and Skills:
• Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution
• Excellent verbal and written communication skills with internal and external customers
• General knowledge of residential construction and the homebuilding process
• Must have basic computer skills, experience using an iPad preferred
• Self-driven and able to work independently
• Customer oriented, outgoing, dependable & ethical
• Punch-out skills, hands on repair skills - paint, drywall, carpentry, etc. helpful
• Problem solving abilities with excellent follow-up skills
• Must have reliable transportation
• Must have a High School Diploma
• Construction or other related college degree a plus
• 3-5 years Residential Home Experience ideal
The typical schedule of this position will be Monday – Friday 8 AM to 5 PM, plus additional hours as necessary.
Excellent hourly rate, bonus potential, plus a comprehensive benefit package including profit sharing & 401(k) plans.
Summary:
Equal Opportunity Employer / Drug-Free Work Place
To learn more about Drees Homes, please visit our website - www.dreeshomes.com
Drees Homes is a family-owned home building company with a passion for making custom homes easy. For 95 years, we have taken care of our employees and our customers. It’s why we rank as the 18th largest privately-owned builder in the country and have a track record of long-tenured employees.
We’re proud of being named a 2022 and 2023 U.S. Best Managed Company, a program sponsored by Deloitte Private and The Wall Street Journal, and we’ve been officially certified as a 2023 Great Place to Work. Enrich your career at a company that values integrity, excellence, opportunity, stability and success.
Headquartered in Fort Mitchell, Kentucky, Drees has operations in ten metropolitan areas: Greater Cincinnati and Cleveland, Ohio; Austin, Dallas and Houston, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, DC.
Responsibilities/Qualifications:
Drees Homes is seeking candidates for the position of Customer Care/Warranty Representative in the Cleveland area and surrounding areas. In this position you will be responsible for pro-actively solving customer issues in assigned communities after the closing of the home and completion of all assigned work orders.
Duties and Responsibilities:
• Complete assigned warranty service requests within the guidelines of company policy
• Follow up on all warranty requests to vendors/contractors to ensure prompt service to the customer
• Evaluate all customer complaints and report solutions
• Conduct 90 day appointments and service as needed basis for the remainder of the year
• Keep the customer care system up-to-date and accurate
• Recommend changes that will improve processes
• Monitor and respond to email and voice mail messages daily
• Comply with the "Warranty On Call" procedure
Desired Knowledge and Skills:
• Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution
• Excellent verbal and written communication skills with internal and external customers
• General knowledge of residential construction and the homebuilding process
• Must have basic computer skills, experience using an iPad preferred
• Self-driven and able to work independently
• Customer oriented, outgoing, dependable & ethical
• Punch-out skills, hands on repair skills - paint, drywall, carpentry, etc. helpful
• Problem solving abilities with excellent follow-up skills
• Must have reliable transportation
• Must have a High School Diploma
• Construction or other related college degree a plus
• 3-5 years Residential Home Experience ideal
The typical schedule of this position will be Monday – Friday 8 AM to 5 PM, plus additional hours as necessary.
Excellent hourly rate, bonus potential, plus a comprehensive benefit package including profit sharing & 401(k) plans.
Summary:
Equal Opportunity Employer / Drug-Free Work Place
To learn more about Drees Homes, please visit our website - www.dreeshomes.com
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