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Full Time Guest Sales & Services Associate
Arizona Science Center | Phoenix | Full-time | app.trinethire.com |
About Arizona Science Center
Located in downtown Phoenix, Arizona Science Center (ASC) features more than 300 hands-on exhibits, a state-of-the-art planetarium, a five-story giant-screen theater, live demonstrations, traveling exhibitions, and exciting science programs.
The Center offers programs for all ages, including Science on Wheels, CAMP INNOVATION, Teen programs, Professional Development, and Adults’ Night Out: Science with a Twist. Whether onsite or at your location–get ready to embark on a hands-on STEM learning journey you’ll never forget.
Arizona Science Center is an EEO/ADA Reasonable Accommodation Employer.
SUMMARY
This position provides exceptional customer service while handling all admissions transactions. They will assist our guests with the many offerings to enhance and make the most of their Science Center visits. The Guest Sales and Services (GSS) Associate is the primary and initial interface of the Science Center and the first person to welcome our guests warmly and enthusiastically.
The (GSS) Associate provides exceptional front-line customer service to Science Center guests at the admission counter. The GSS associate is the customer's first contact, whether interacting at the box office, responding to emails, answering phone calls, or facilitating events and groups.
The GSS associate will also be the first source of general information to the Science Center guests regarding tickets, shows, and special events. A qualified candidate should demonstrate professionalism, politeness, energy, and a strong commitment to delivering exceptional guest service in Phoenix.
The ideal candidate is driven to provide, from start to finish, a great guest experience while doing their part to ensure team sales goals are met or exceeded.
If this interests you, you may be the perfect fit for our exceptional team!
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
• Demonstrate an outgoing and friendly demeanor at all times to guests of all ages.
• Success working within a team.
• Utilize all relevant sales techniques and tools at our Admissions Zone to drive profitable growth.
• Knowledge of all levels of membership the Science Center has to offer with benefits.
• To be sure we are offering our guests all that ASC has to offer, the GSS Associate must be familiar with and be able to enthusiastically explain all current attractions, including but not limited to:
• Current 5-story screen movies, planetarium shows, traveling exhibitions, daily demonstrations, Center-wide events, and all other Center galleries and offerings
• Must be accurate and prompt in handling financial admission transactions, which include cash, checks, and credit card processing.
• Respond to guest needs immediately.
• The ability to work a flexible schedule that may include weekday and weekend shifts is required.
• Be flexible with scheduling during shift and perform duties of group greeter, Information Zone, Membership Zone, Concessions, ticket taker, bus crew, and events staff.
• When necessary, escalate issues through the appropriate channels to ensure a prompt and satisfactory resolution to the guest and the Science Center.
• Follow and improve upon customized steps of the sale.
Consistently work toward an overall sales goal as directed by the supervisor.
EDUCATION and EXPERIENCE
A minimum of one year of excellent guest service and one year of cash handling is preferred. Arizona Science Center will provide on-the-job training.
BENEFITS include, but are not limited to:
• 21 paid days off annually including holidays, birthdays, and vacation days
• 15 days of accrued sick time
• Professional Development Opportunities
• Medical, Dental, and Vision insurance
• Life and Long Term Disability insurance
• Employee Assistance Program
• 401(k) retirement plan
• Family membership to Arizona Science Center and 600+ Association of Science and Technology Centers (ASTC)
• Admission Exchange Program - Year-round complimentary admission for the employee and one guest to visit the Phoenix Zoo, Desert Botanical Garden, Phoenix Art Museum, Heard Museum, Arizona Museum of Natural History, etc.
Located in downtown Phoenix, Arizona Science Center (ASC) features more than 300 hands-on exhibits, a state-of-the-art planetarium, a five-story giant-screen theater, live demonstrations, traveling exhibitions, and exciting science programs.
The Center offers programs for all ages, including Science on Wheels, CAMP INNOVATION, Teen programs, Professional Development, and Adults’ Night Out: Science with a Twist. Whether onsite or at your location–get ready to embark on a hands-on STEM learning journey you’ll never forget.
Arizona Science Center is an EEO/ADA Reasonable Accommodation Employer.
SUMMARY
This position provides exceptional customer service while handling all admissions transactions. They will assist our guests with the many offerings to enhance and make the most of their Science Center visits. The Guest Sales and Services (GSS) Associate is the primary and initial interface of the Science Center and the first person to welcome our guests warmly and enthusiastically.
The (GSS) Associate provides exceptional front-line customer service to Science Center guests at the admission counter. The GSS associate is the customer's first contact, whether interacting at the box office, responding to emails, answering phone calls, or facilitating events and groups.
The GSS associate will also be the first source of general information to the Science Center guests regarding tickets, shows, and special events. A qualified candidate should demonstrate professionalism, politeness, energy, and a strong commitment to delivering exceptional guest service in Phoenix.
The ideal candidate is driven to provide, from start to finish, a great guest experience while doing their part to ensure team sales goals are met or exceeded.
If this interests you, you may be the perfect fit for our exceptional team!
ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
• Demonstrate an outgoing and friendly demeanor at all times to guests of all ages.
• Success working within a team.
• Utilize all relevant sales techniques and tools at our Admissions Zone to drive profitable growth.
• Knowledge of all levels of membership the Science Center has to offer with benefits.
• To be sure we are offering our guests all that ASC has to offer, the GSS Associate must be familiar with and be able to enthusiastically explain all current attractions, including but not limited to:
• Current 5-story screen movies, planetarium shows, traveling exhibitions, daily demonstrations, Center-wide events, and all other Center galleries and offerings
• Must be accurate and prompt in handling financial admission transactions, which include cash, checks, and credit card processing.
• Respond to guest needs immediately.
• The ability to work a flexible schedule that may include weekday and weekend shifts is required.
• Be flexible with scheduling during shift and perform duties of group greeter, Information Zone, Membership Zone, Concessions, ticket taker, bus crew, and events staff.
• When necessary, escalate issues through the appropriate channels to ensure a prompt and satisfactory resolution to the guest and the Science Center.
• Follow and improve upon customized steps of the sale.
Consistently work toward an overall sales goal as directed by the supervisor.
EDUCATION and EXPERIENCE
A minimum of one year of excellent guest service and one year of cash handling is preferred. Arizona Science Center will provide on-the-job training.
BENEFITS include, but are not limited to:
• 21 paid days off annually including holidays, birthdays, and vacation days
• 15 days of accrued sick time
• Professional Development Opportunities
• Medical, Dental, and Vision insurance
• Life and Long Term Disability insurance
• Employee Assistance Program
• 401(k) retirement plan
• Family membership to Arizona Science Center and 600+ Association of Science and Technology Centers (ASTC)
• Admission Exchange Program - Year-round complimentary admission for the employee and one guest to visit the Phoenix Zoo, Desert Botanical Garden, Phoenix Art Museum, Heard Museum, Arizona Museum of Natural History, etc.
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