MI Windows and DoorsCalifornia
We are looking for a National Account Manager for the WEST. Our medical plans include a Health Reimbursement Account (HRA) or Health Savings Account (HSA) option to help you save on healthcare costs. ...
UlineNapa
Napa, California
Sales Account Manager
Pay from $80,000 to $110,000 per year
Strong customer relationships built on trust - that’s the foundation of Uline’s sales culture! As a Sales Account Manager, build out your territory supported by the best...
Janie and Jack LLCNapa
Janie and Jack is looking for an inspired Assistant Store Manager to become an integral part of our team! The Assistant Store Manager is a champion of the business and leads confidently to drive exceptional results. You are looked to for expertise...
Sherwin-WilliamsNapa
promotional packages and sales floor displays
• Support employee training, development, performance management, and corrective action
• Respond to and resolve any customer and/or employee complaints
• Partner with Store Manager to make outside sales calls...
Year UpPleasant Hill (CA), 28 mi from Napa
of $525 per week.
In-depth classes include:
• Application Development & Support
• Helpdesk/Desktop Support
• Project Management Support
• Banking & Customer Success
• Data Analytics
Get the skills and opportunity you need to launch your professional...
Year UpPleasant Hill (CA), 28 mi from Napa
of $525 per week.
In-depth classes include:
• Application Development & Support
• Helpdesk/Desktop Support
• Project Management Support
• Banking & Customer Success
• Data Analytics
Get the skills and opportunity you need to launch your professional...
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Operations Technical Program Manager, Customer Success
San Francisco | www.resume-library.com |
Job Description
The Global Program Management and Infrastructure team ensures the smooth and efficient running of the Customer Success organization on a daily basis. With offices in the US, Canada, Japan, Ireland, Australia, Poland, Taiwan, and Guatemala, we improve both qualities of output and cost efficiency of the global organization, while also ensuring the timely execution of essential strategic projects for the growing Customer Success team.
As an Operations Technical Program Manager, you'll work cross-functionally — with other Customer Success teams, with systems and engineering teams, and beyond — to build toward the global vision of CS. You will report to a Technical Program Management Lead.
Specifically, you will:
Become an expert on our business processes and technology platforms; propose and implement improvements through automation and redesign. You are the point of contact that defines and relays requirements between Customer Success and our technology teams.
Create technical product requirements, ensuring our systems and technology teams know exactly how to design their solutions to fit the needs of the growing global Customer Success team.
You'll make sure that roadmaps — on both sides — are prioritized appropriately, and that all teams are aligned on product requirements
Use your understanding of software development processes to identify dependencies, "long poles," "blockers," and execution risks and develop mitigation strategies.
Communicate developments, updates, project health, and problems, and manage expectations of all stakeholders – both technical and non-technical.
Develop deep, mutually-beneficial working relationships with different partners and stakeholders, including internal product & engineering teams.
Work with our technology teams and hold them accountable for the smooth running of our entire tools ecosystem.
Align large cross-team projects by guiding annual and quarterly planning processes.
Support seamless change management for each infrastructure/system change affecting the global team – ensuring no detail is left out and all impacts are accounted for.
The Global Program Management and Infrastructure team ensures the smooth and efficient running of the Customer Success organization on a daily basis. With offices in the US, Canada, Japan, Ireland, Australia, Poland, Taiwan, and Guatemala, we improve both qualities of output and cost efficiency of the global organization, while also ensuring the timely execution of essential strategic projects for the growing Customer Success team.
As an Operations Technical Program Manager, you'll work cross-functionally — with other Customer Success teams, with systems and engineering teams, and beyond — to build toward the global vision of CS. You will report to a Technical Program Management Lead.
Specifically, you will:
Become an expert on our business processes and technology platforms; propose and implement improvements through automation and redesign. You are the point of contact that defines and relays requirements between Customer Success and our technology teams.
Create technical product requirements, ensuring our systems and technology teams know exactly how to design their solutions to fit the needs of the growing global Customer Success team.
You'll make sure that roadmaps — on both sides — are prioritized appropriately, and that all teams are aligned on product requirements
Use your understanding of software development processes to identify dependencies, "long poles," "blockers," and execution risks and develop mitigation strategies.
Communicate developments, updates, project health, and problems, and manage expectations of all stakeholders – both technical and non-technical.
Develop deep, mutually-beneficial working relationships with different partners and stakeholders, including internal product & engineering teams.
Work with our technology teams and hold them accountable for the smooth running of our entire tools ecosystem.
Align large cross-team projects by guiding annual and quarterly planning processes.
Support seamless change management for each infrastructure/system change affecting the global team – ensuring no detail is left out and all impacts are accounted for.
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