Diverse LynxAustin
Role: Desktop Support Engineer
Location: Austin, TX (Onsite)
Duration: Fulltime
Job Details:
• Responsible for troubleshooting, installation, maintenance, and service on designated equipment's.
• Experience in handling and troubleshooting...
Diverse LynxAustin
without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all...
Belmont VillageBee Cave
Open Interviews - Mondays, 10am-12pm - Walk-Ins Welcome!.Immediately Hiring Full-Time Certified Med Aides! .Rotating schedule includes weekends/holidays as scheduled.Texas Medication Aide Certification Required**.A Life Changing Career That Changes More Than One Life.Belmont Village Senior Livi...
Belmont VillageLakeway
OPEN INTERVIEWS - MONDAYS 10AM - 12PM - WALK IN'S WELCOME!.Part-Time: Tuesday and Wednesday 2:30pm-10pm.A Life Changing Career That Changes More Than One Life.Belmont Village Senior Living employees provide premier assisted living and memory care services for seniors who call our communities home.Ou...
Belmont VillageWest Lake Hills
Bee Cave Road - West Lake Hills, TX 78746.Just 15 minutes away from central Austin!.Pay: $19+/hour depending on experience.Weekends required - Rotating Schedule.Is Belmont Village a Good Match for You?.Belmont Village employees provide premier healthcare and hospitality services for seniors liv...
The Walsh GroupAustin
Overview****Great Hills Constructors a member of The Walsh Group** is currently seeking a **Truck Driver** for the **183 North Mobility Project** , in **Austin Texas**The Truck Driver will drive a truck with a capacity of at least three tons to transport goods or materials including but not limited...
Tech MahindraAustin
Job Description
Title- Executive support (desktop/laptop)
Location- Austin, TX (USA) (Day1 Onsite).
Type- FTE
Should have 5+ years Relevant experience in Desktop Support and Administration
• VPN Connectivity/Installations
• Hardware Setup...
Year UpAustin
phase, Year Up students earn an educational stipend of $525 per week.
In-depth classes include:
• Helpdesk/Desktop Support
Get the skills and opportunity you need to launch your professional career.
80% of Year Up graduates are employed...
Get new jobs by email!
Get email updates for the latest Desktop Support jobs in Austin
It's free, and you can cancel email updates at any time
Desktop Support : Austin
Resource Logistics, Inc. | Austin | www.resume-library.com |
Job Description :
As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
Manage a team of 25-30 technicians across locations Manage the reporting of SLAs , Adherence of SLA and contract Manage shift and shift planning including on call roster Manage Resource productivity Enable the team with training and development Ensure security compliance Ensure sufficient inventory level is managed across locations Ensure all service request and incidents are resolved before agreed service levels Plan and execute any move request or project work Lead the team by providing technical and process assistance to below activities Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk Side Support, IMACD s, Data Migration, Refreshes and health checks Perform onsite updates, Configuration changes, or Software installations. Provide onsite technical assistance to end users by visiting their desk location Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support Provide IT support for disaster recovery and im,te response in the event of emergency situations at local sites.
Provide On-call support if required outside business hours on a rotational basis.
(1.) To provide support for on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:
Manage a team of 25-30 technicians across locations Manage the reporting of SLAs , Adherence of SLA and contract Manage shift and shift planning including on call roster Manage Resource productivity Enable the team with training and development Ensure security compliance Ensure sufficient inventory level is managed across locations Ensure all service request and incidents are resolved before agreed service levels Plan and execute any move request or project work Lead the team by providing technical and process assistance to below activities Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
Perform Break Fix, Desk Side Support, IMACD s, Data Migration, Refreshes and health checks Perform onsite updates, Configuration changes, or Software installations. Provide onsite technical assistance to end users by visiting their desk location Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades.
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support Provide IT support for disaster recovery and im,te response in the event of emergency situations at local sites.
Provide On-call support if required outside business hours on a rotational basis.
(1.) To provide support for on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Best jobs you don't want to miss: