Product Support Analyst
PMCS SERVICES | Austin | www.jobvertise.com |
We are looking for a Full-time contractor or employee for a Product Support Analyst role at one of our client site.Level Description 8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.
Job Description Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applications, hardware, parts, and/or equipment.
Product Support Analyst common tasks include: troubleshoot, diagnose and repair product and service concerns; contribute to and use knowledge base; communicate ongoing problems and fixes internally and with customers; report on product and service problems; and guide customers on product features, product selection and configuration and implementation.
Skills(Required): Leadership of a help desk / service desk Experience developing process / training documentation Experience researching and resolving escalated problems, including the most complex and/or critical customer issues. Skills(Preferred): Experience gathering and analyzing performance metrics Ability to guide knowledge transfer as staff roll off and on the service desk
Job Description Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applications, hardware, parts, and/or equipment.
Product Support Analyst common tasks include: troubleshoot, diagnose and repair product and service concerns; contribute to and use knowledge base; communicate ongoing problems and fixes internally and with customers; report on product and service problems; and guide customers on product features, product selection and configuration and implementation.
Skills(Required): Leadership of a help desk / service desk Experience developing process / training documentation Experience researching and resolving escalated problems, including the most complex and/or critical customer issues. Skills(Preferred): Experience gathering and analyzing performance metrics Ability to guide knowledge transfer as staff roll off and on the service desk
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