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Office automation analyst : 60034400
Tallahassee | Permanent | www.tiptopjob.com |
Requisition No:827779
Agency: Children and Families
Working Title: OFFICE AUTOMATION ANALYST :
Pay Plan: Career Service
Position Number:
Salary: 40, 350.96
Posting Closing Date: 05/16/2024
Total Compensation EstimatorTool
Working Title: Entry Level Helpdesk Agent
Department of Children and Families
ANTICIPATED VACANCY
This is anInternal Agency Opportunity.
This advertisement will be used to fill multiple vacancies.
Onlycurrent DCF employeeswill be considered.
SPECIAL NOTES
Only US citizens and lawfully authorized alien workers will be hired.
All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire.For more information, the SSS website: sss.gov.
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re:employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
REQUIREMENTS
Responses to qualifying questions concerning education, experience, knowledge, skills and/or abilities for this position must be verifiable by documentation provided (candidate profile AND resume (if one is attached) through the electronic application process.
Putting "see resume" does not substitute for completing all sections of the Candidate Profile. Candidates with incomplete candidate profiles may not receive employment consideration.
Minimum of one (1) year experience using the Florida System and knowledge in resolving Florida Case problems.
Minimum of one (1) year experience in a strategic customer service:oriented environment.
OTHER JOB:RELATED REQUIREMENTS
Overtime as needed with prior approval.
PREFERENCES
Preference will be given to those with 3 or more years using the Florida System.
Knowledge of customer call documentation and tracking system, such as a ticketing system.
Experience in a Help Desk/Call Center environment or ACCESS Program area.
Knowledge of the various computer hardware, software and networking systems.
Proficient in Microsoft Office Suite 2010 and 2013.
Proficient in Outlook and/or O365.
DESCRIPTION
This is a Tier 1 Help Desk position that primarily provides application support to the ACCESS Florida System and other ACCESS related assistance programs for the Department of Children and Families, other state agencies, private providers and other customers via phone, email and web support.
The ACCESS Help Desk is staffed in the office Monday through Friday 7:00 AM EST to 6:00 PM EST.
The selected candidate may be required to rotate an earlier shift on occasion when necessary.
This Help Desk consists of three components to include technical agents and application specific agents; applications being ACCESS Florida and Florida Safe Families Network (FSFN). This candidate is required to have experience with ACCESS Florida related programs, ie AMS, DVS, etc.
Also, knowledge in resolving Florida Case problems and determining eligibility in the Florida Application.
This position is located in Tallahassee, Florida at the Headquarters Centre of Tallahassee building. Moving expenses are the responsibility of the chosen candidate and will not be reimbursed by the State of Florida.
EXAMPLES OF WORK
Answers calls, emails and/or web tickets as assigned in timeframe set by Help Desk standards and expectations. Performs initial and advanced troubleshooting and, when possible, resolution for ACCESS Florida related program issues and requests.
Assists customers with security access, administration, and password resets for multiple DCF systems and business partners. Accu
Agency: Children and Families
Working Title: OFFICE AUTOMATION ANALYST :
Pay Plan: Career Service
Position Number:
Salary: 40, 350.96
Posting Closing Date: 05/16/2024
Total Compensation EstimatorTool
Working Title: Entry Level Helpdesk Agent
Department of Children and Families
ANTICIPATED VACANCY
This is anInternal Agency Opportunity.
This advertisement will be used to fill multiple vacancies.
Onlycurrent DCF employeeswill be considered.
SPECIAL NOTES
Only US citizens and lawfully authorized alien workers will be hired.
All selected male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS). Verification of Selective Service registration will be conducted prior to hire.For more information, the SSS website: sss.gov.
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re:employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you required to repay all benefits received depending upon the date of your retirement.
REQUIREMENTS
Responses to qualifying questions concerning education, experience, knowledge, skills and/or abilities for this position must be verifiable by documentation provided (candidate profile AND resume (if one is attached) through the electronic application process.
Putting "see resume" does not substitute for completing all sections of the Candidate Profile. Candidates with incomplete candidate profiles may not receive employment consideration.
Minimum of one (1) year experience using the Florida System and knowledge in resolving Florida Case problems.
Minimum of one (1) year experience in a strategic customer service:oriented environment.
OTHER JOB:RELATED REQUIREMENTS
Overtime as needed with prior approval.
PREFERENCES
Preference will be given to those with 3 or more years using the Florida System.
Knowledge of customer call documentation and tracking system, such as a ticketing system.
Experience in a Help Desk/Call Center environment or ACCESS Program area.
Knowledge of the various computer hardware, software and networking systems.
Proficient in Microsoft Office Suite 2010 and 2013.
Proficient in Outlook and/or O365.
DESCRIPTION
This is a Tier 1 Help Desk position that primarily provides application support to the ACCESS Florida System and other ACCESS related assistance programs for the Department of Children and Families, other state agencies, private providers and other customers via phone, email and web support.
The ACCESS Help Desk is staffed in the office Monday through Friday 7:00 AM EST to 6:00 PM EST.
The selected candidate may be required to rotate an earlier shift on occasion when necessary.
This Help Desk consists of three components to include technical agents and application specific agents; applications being ACCESS Florida and Florida Safe Families Network (FSFN). This candidate is required to have experience with ACCESS Florida related programs, ie AMS, DVS, etc.
Also, knowledge in resolving Florida Case problems and determining eligibility in the Florida Application.
This position is located in Tallahassee, Florida at the Headquarters Centre of Tallahassee building. Moving expenses are the responsibility of the chosen candidate and will not be reimbursed by the State of Florida.
EXAMPLES OF WORK
Answers calls, emails and/or web tickets as assigned in timeframe set by Help Desk standards and expectations. Performs initial and advanced troubleshooting and, when possible, resolution for ACCESS Florida related program issues and requests.
Assists customers with security access, administration, and password resets for multiple DCF systems and business partners. Accu
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