Desktop Support Analyst
Robert Half is scouting out talented Desktop Support Technicians who are able to relay difficult technical information to non-technical users in an easily understandable and concise format. Problem solvers who enjoy working in a challenging and positive environment may do well in this Desktop Support Technician position.
This Desktop Support Analyst position, which is a 100% ONSITE contract to permanent opportunity, is located in the Houston, Texas, area.
Responsibilities
• Coordinate hardware repairs with the appropriate vendors
• Communicate regularly and effectively with ticket submitters
• Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
• Create records of daily data communication transactions, issues and remedial actions taken or installation activities
• Preserve, inspect, and mend computer systems, hardware, printers, and computer peripherals
• Rectify computer problems, and suggest appropriate action/solutions
• Provide computer desktop support in accordance with established policies and procedures
Requirements
• Desktop support or related experience
• Experience writing procedure manuals, user instructions, business correspondence, and general report writing
• Comprehensive knowledge of MS Windows 10
• Microsoft Office 365 experience required
• Experience utilizing Azure AD
• Experience utilizing MS Intune
This Desktop Support Analyst position, which is a 100% ONSITE contract to permanent opportunity, is located in the Houston, Texas, area.
Responsibilities
• Coordinate hardware repairs with the appropriate vendors
• Communicate regularly and effectively with ticket submitters
• Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
• Create records of daily data communication transactions, issues and remedial actions taken or installation activities
• Preserve, inspect, and mend computer systems, hardware, printers, and computer peripherals
• Rectify computer problems, and suggest appropriate action/solutions
• Provide computer desktop support in accordance with established policies and procedures
Requirements
• Desktop support or related experience
• Experience writing procedure manuals, user instructions, business correspondence, and general report writing
• Comprehensive knowledge of MS Windows 10
• Microsoft Office 365 experience required
• Experience utilizing Azure AD
• Experience utilizing MS Intune
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