NOC Engineer
Adex Corporation | Overland Park | www.resume-library.com |
AR-RFSE2 - Engineer II - Svcs RF
DESCRIPTION:
This is a position for a Service Management Layer specialist in the IOC Front Office organization. Job duties include, but are not limited to the following:
• Perform Problem Management (RCA) activities
• Perform Change Management (standard/Emergency) activities
• Perform Network Operational Support activities per guidelines
• Perform product and service monitoring of Core & RAN components for an operational network
• Provide 24x7 support in a control center environment
• Raise, assign, and manage network trouble tickets if needed
• Isolate problems and engage fix agents for resolution
• Manage e-mail notifications for network events
• Answer phone calls and route appropriately for network events
• Monitor customer care tickets and call volumes
• Manage the event status board and network event board
• Work under supervisory guidance to ensure network availability
• Perform other tasks and assignments as required with mentoring assistance
SCOPE and ACCOUNTABILITIES:
• Requires broad knowledge of company, products, processes and/or services
• Performs tasks in a range of processes or procedures within defined procedures and guidelines. Tracks performance.
• Solving problems using standard correction procedures. May refer complex inquiries to more senior staff.
• Train and guide colleagues, customers and/or suppliers.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
• Minimum of 3-5 years of telecommunications network experience
• Familiar with call center and operational center requirements and expectations
• Good understanding of telecommunications network topology and elements
• Familiar with ITIL processes and procedures a plus
• Organization and multi-tasking skills are a must
• Strong communication skills with an ability to communicate effectively (written and verbal)
• Must be able to work varied shifts to include nights and weekends
• Must be able to work at office - work from home options are limited
• Working level knowledge of Microsoft Office suite of applications.
DESCRIPTION:
This is a position for a Service Management Layer specialist in the IOC Front Office organization. Job duties include, but are not limited to the following:
• Perform Problem Management (RCA) activities
• Perform Change Management (standard/Emergency) activities
• Perform Network Operational Support activities per guidelines
• Perform product and service monitoring of Core & RAN components for an operational network
• Provide 24x7 support in a control center environment
• Raise, assign, and manage network trouble tickets if needed
• Isolate problems and engage fix agents for resolution
• Manage e-mail notifications for network events
• Answer phone calls and route appropriately for network events
• Monitor customer care tickets and call volumes
• Manage the event status board and network event board
• Work under supervisory guidance to ensure network availability
• Perform other tasks and assignments as required with mentoring assistance
SCOPE and ACCOUNTABILITIES:
• Requires broad knowledge of company, products, processes and/or services
• Performs tasks in a range of processes or procedures within defined procedures and guidelines. Tracks performance.
• Solving problems using standard correction procedures. May refer complex inquiries to more senior staff.
• Train and guide colleagues, customers and/or suppliers.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
• Minimum of 3-5 years of telecommunications network experience
• Familiar with call center and operational center requirements and expectations
• Good understanding of telecommunications network topology and elements
• Familiar with ITIL processes and procedures a plus
• Organization and multi-tasking skills are a must
• Strong communication skills with an ability to communicate effectively (written and verbal)
• Must be able to work varied shifts to include nights and weekends
• Must be able to work at office - work from home options are limited
• Working level knowledge of Microsoft Office suite of applications.
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