DoorDashCenterville
Available in over 4,000 cities in the U.S, DoorDash connects local businesses and local drivers (called Dashers) with opportunities to earn, work, and live.All you need is a mode of transportation (bike, car, scooter) and a smartphone to start making money.You can even sign up and begin working that...
DoorDashGardner
Available in over 4,000cities in the U.S, DoorDash connects local businesses and localdrivers (called Dashers) with opportunities to earn, work, andlive.All you need is a mode oftransportation (bike, car, scooter) and a smartphone to startmaking money.You can even sign up and beginworking that same ...
MediabistroHutchinson
Oversees store and sales floor inventory to ensure alignment with corporate store design strategy. Responsible for assessing local competitors, their assortments, and pricing trends to ensure their store remains consumer relevant and competitively positioned.
Hires, trains, develops and handles perf...
Artech LLCOverland Park
Location: Overland Park, KS 66251
Duration: 12-18 Months
Job Description:
This is a position for a Service Management Layer specialist in the IOC Front Office organization. Job duties include, but are not limited to the following:
• Perform...
Spencer Thomas GroupOlathe
solutions worldwide. Whether it's Global Payroll & Human Capital Management, Organizational Change Management, Enterprise Service Management, or Program and Project Management services, our human-centric methodology RightFIT, delivers extraordinary Customer...
Bravura Information Technology Systems, IncMcConnell AFB
Coordinate project task development and completion for projects as well as review and technical oversight of developed projects to support the Customer and stakeholders. Project Manager - Intermediate. Under general direction of the government, responsible for all aspects of the development and impl...
Fun Town RVOttawa (KS)
customer concerns and complaints
• Keep Service Manager/Management informed of all problems and potential problems
• Continuously learn new technical information and techniques in order to stay current with rapidly changing RV designs
• Computer entry...
TTECWichita
manager for your team.
Youll report to the Customer Service Manager. Were looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.
During a Typical Day, Youll...
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NOC Engineer
Overland Park | www.resume-library.com |
AR-RFSE2 - Engineer II - Svcs RF
DESCRIPTION:
This is a position for a Service Management Layer specialist in the IOC Front Office organization. Job duties include, but are not limited to the following:
• Perform Problem Management (RCA) activities
• Perform Change Management (standard/Emergency) activities
• Perform Network Operational Support activities per guidelines
• Perform product and service monitoring of Core & RAN components for an operational network
• Provide 24x7 support in a control center environment
• Raise, assign, and manage network trouble tickets if needed
• Isolate problems and engage fix agents for resolution
• Manage e-mail notifications for network events
• Answer phone calls and route appropriately for network events
• Monitor customer care tickets and call volumes
• Manage the event status board and network event board
• Work under supervisory guidance to ensure network availability
• Perform other tasks and assignments as required with mentoring assistance
SCOPE and ACCOUNTABILITIES:
• Requires broad knowledge of company, products, processes and/or services
• Performs tasks in a range of processes or procedures within defined procedures and guidelines. Tracks performance.
• Solving problems using standard correction procedures. May refer complex inquiries to more senior staff.
• Train and guide colleagues, customers and/or suppliers.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
• Minimum of 3-5 years of telecommunications network experience
• Familiar with call center and operational center requirements and expectations
• Good understanding of telecommunications network topology and elements
• Familiar with ITIL processes and procedures a plus
• Organization and multi-tasking skills are a must
• Strong communication skills with an ability to communicate effectively (written and verbal)
• Must be able to work varied shifts to include nights and weekends
• Must be able to work at office - work from home options are limited
• Working level knowledge of Microsoft Office suite of applications.
DESCRIPTION:
This is a position for a Service Management Layer specialist in the IOC Front Office organization. Job duties include, but are not limited to the following:
• Perform Problem Management (RCA) activities
• Perform Change Management (standard/Emergency) activities
• Perform Network Operational Support activities per guidelines
• Perform product and service monitoring of Core & RAN components for an operational network
• Provide 24x7 support in a control center environment
• Raise, assign, and manage network trouble tickets if needed
• Isolate problems and engage fix agents for resolution
• Manage e-mail notifications for network events
• Answer phone calls and route appropriately for network events
• Monitor customer care tickets and call volumes
• Manage the event status board and network event board
• Work under supervisory guidance to ensure network availability
• Perform other tasks and assignments as required with mentoring assistance
SCOPE and ACCOUNTABILITIES:
• Requires broad knowledge of company, products, processes and/or services
• Performs tasks in a range of processes or procedures within defined procedures and guidelines. Tracks performance.
• Solving problems using standard correction procedures. May refer complex inquiries to more senior staff.
• Train and guide colleagues, customers and/or suppliers.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
• Minimum of 3-5 years of telecommunications network experience
• Familiar with call center and operational center requirements and expectations
• Good understanding of telecommunications network topology and elements
• Familiar with ITIL processes and procedures a plus
• Organization and multi-tasking skills are a must
• Strong communication skills with an ability to communicate effectively (written and verbal)
• Must be able to work varied shifts to include nights and weekends
• Must be able to work at office - work from home options are limited
• Working level knowledge of Microsoft Office suite of applications.
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