Western Construction GroupCharlotte
waterproofing of buildings and structures. We have offices across the country and our Charlotte branch has an opportunity available for a Sales Project Manager.
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and end users. As a well recognized global branded Power Tool, Accessory and Measuring Tool company you will drive market growth through cold calling jobsite (construction) visits or partner visits with distribution partners.
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City Wide Facility SolutionsCharlotte
and that all items are properly labeled.
Notify Sales Executives of potential accounts in your territory, especially new construction.
Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints...
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Assist in various functions of the bar such as mixing and serving alcoholic and non-alcoholic drinks and keeping all service stands clean and stocked.Serves draft beer and alcoholic beverages.Follow drink recipes and guidelines for correct pour allowance.Take proper payment and make change for food ...
ASSA ABLOY AmericasCharlotte
that is meant for you.
What you will be doing:
In this role, you will be responsible for calling on developers, end users and architects. We need a sales professional capable of relationship and technical solution selling within the commercial construction...
Doosan BobcatCharlotte
building your career with a worldwide leader.
Location : Charlotte
Job Information
As a District Sales Manager, you will develop and manage an independent dealer distribution network to facilitate and maximize the share and sales of products...
Doosan BobcatCharlotte
Job Information
As a Distributor Sales Manager, your main objective will be to execute Doosan Bobcat’s channel development strategy. This includes a specific focus on distributor recruitment and setup which will achieve North America channel...
Johnson Controls InternationalCharlotte
in business, engineering, or related discipline required.
• A minimum of one year of successful field sales experience, HVAC, Construction, Building Systems, or related industry.
Preferred
• Three years successfully selling HVAC service or building...
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Customer Service Associate
MasterBrand Cabinets LLC | Charlotte | www.resume-library.com |
Job Description
The Customer Service Associate position plays a key role in servicing our customers. The position is responsible for resolving customer needs by ensuring that the task and order requirements are detailed properly and completed timely. The CSA works directly with the Builder, the Masterbrand field Team and Subcontractors to problem solve any customer needs that may arise.
This is an on-site position.
Accountabilities
Answer customer calls.
Respond to all customer communication within 2 business hours of receipt.
Diagnose and prescribe solutions to resolve customer concerns.
Work with the FSR, Sales Representative, Builder, and Sub-Contractor to ensure alignment and expectations are met.
Create service workorders in Salesforce for warranty appointments using phone, email, or web-based communications from Customer/Homeowner and schedule accordingly. Reference warranty calendar for availability and make entries once scheduled.
Enter customer orders and quotes using our designated systems.
Problem solution incomplete service, warranty, quality walk and installer work debrief and complete service work orders in Salesforce.
Keep track of construction schedules through verbal, electronic, or hard copy communications with the superintendent. Accumulate schedules as specifically required by the Builder on a regular basis to keep up with any changes and ensure alignment in Salesforce.
Confirm and stage parts for technicians.
Communicate scheduled completion dates with Customers for scheduled service appointments.
Act upon all internal Salesforce communication requiring additional service trips and process accordingly.
Other duties, incidental or regular, may be assigned at management’s discretion.
Characteristics & Attributes
Customer focus and orientation – overall customer satisfaction is the ultimate goal.
Strong detail orientation and accuracy of work is required.
Ability to positively interact and communicate with customers, both internal and external.
Ability to solve practical problems and deal with variables in situations where standardized methods and procedures may exist, but customer requirements and work situations may vary.
Previous related employment experience, preferably in the cabinet industry, is preferred.
Experience with multi-tasking and prioritizing in a fast-paced team environment.
Ability to handle stressful situations while remaining calm.
The Customer Service Associate position plays a key role in servicing our customers. The position is responsible for resolving customer needs by ensuring that the task and order requirements are detailed properly and completed timely. The CSA works directly with the Builder, the Masterbrand field Team and Subcontractors to problem solve any customer needs that may arise.
This is an on-site position.
Accountabilities
Answer customer calls.
Respond to all customer communication within 2 business hours of receipt.
Diagnose and prescribe solutions to resolve customer concerns.
Work with the FSR, Sales Representative, Builder, and Sub-Contractor to ensure alignment and expectations are met.
Create service workorders in Salesforce for warranty appointments using phone, email, or web-based communications from Customer/Homeowner and schedule accordingly. Reference warranty calendar for availability and make entries once scheduled.
Enter customer orders and quotes using our designated systems.
Problem solution incomplete service, warranty, quality walk and installer work debrief and complete service work orders in Salesforce.
Keep track of construction schedules through verbal, electronic, or hard copy communications with the superintendent. Accumulate schedules as specifically required by the Builder on a regular basis to keep up with any changes and ensure alignment in Salesforce.
Confirm and stage parts for technicians.
Communicate scheduled completion dates with Customers for scheduled service appointments.
Act upon all internal Salesforce communication requiring additional service trips and process accordingly.
Other duties, incidental or regular, may be assigned at management’s discretion.
Characteristics & Attributes
Customer focus and orientation – overall customer satisfaction is the ultimate goal.
Strong detail orientation and accuracy of work is required.
Ability to positively interact and communicate with customers, both internal and external.
Ability to solve practical problems and deal with variables in situations where standardized methods and procedures may exist, but customer requirements and work situations may vary.
Previous related employment experience, preferably in the cabinet industry, is preferred.
Experience with multi-tasking and prioritizing in a fast-paced team environment.
Ability to handle stressful situations while remaining calm.
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