Mac ToolsUniversity Heights
Build a Great Career and a Quality Life with MacTools.Investing in your own business is a bigdecision, but Mac Tools can help make this a reality.If yourcredit is strong and you have the requisite down payment, you canbe your own boss!.You’re steps away from feelingthe freedom and independence of wo...
Fleet Services by Cox AutomotiveIndianapolis
offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.
Fleet Services is the largest...
Apex Focus Group Inc.Indianapolis
Call Center Representative Agent - Remote Work From Home Focus Group Panelist - Full Time / Part Time
Description:
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews...
Government Employees Insurance CompanyIndianapolis
by showcasing expertise, fostering trust and growing customer satisfaction
An effective communicator who understands the importance of listening and being empathetic
Ability to work and grow in a fast-paced, high-volume call center environment
Willingness...
Government Employees Insurance CompanyIndianapolis
by showcasing expertise, fostering trust and growing customer satisfaction
An effective communicator who understands the importance of listening and being empathetic
Ability to work and grow in a fast-paced, high-volume call center environment
Willingness...
Government Employees Insurance CompanyIndianapolis
by showcasing expertise, fostering trust and growing customer satisfaction
An effective communicator who understands the importance of listening and being empathetic
Ability to work and grow in a fast-paced, high-volume call center environment
Willingness...
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Customer Service Representative
Robert Half | Indianapolis | www.roberthalf.com |
We are looking for a proactive Bilingual Spanish Call Center Specialist to join our team based in INDIANAPOLIS, Indiana. In this role, you will be responsible for offering top-notch customer service through various channels, assisting in making payments, promoting self-service tools, and maintaining call center metrics.
This position offers a contract to hire employment opportunity. The hours for this position will be Monday-Friday 8am-5pm or 9am-6pm.
Responsibilities:
• Deliver high-quality customer service through phone, email, tickets, and chat
• Open and manage trouble tickets for specific customer issues
• Clearly and concisely explain product options and related charges to customers
• Efficiently navigate through customer service systems and tools, including CRM application
• Solve routine or standard problems using existing procedures; receive instruction, guidance, and direction from others as needed
• Maintain quality scores and call center metrics as per guidelines
• Promote self-service tools such as IVR and Web
• Keep customers informed of promotions and/or new or upgraded products
• Provide quotes for rates and encourage customers to utilize prepay options
• Perform other related duties and responsibilities as required or assigned.in
• Proven ability in data entry tasks
• Bilingual in Spanish
• Proficiency in email correspondence
• Experience in providing customer quotes
• Knowledge of the payments industry, particularly in a corporate setting
• Previous experience in a call center environment is beneficial
• Excellent communication skills, both verbal and written
• Ability to multitask and manage time effectively
• Proficiency in using computer software and applications
• High level of accuracy and attention to detail
• Ability to work in a team environment
• Willingness to learn and adapt to new technologies and systems
• Ability to handle confidential and sensitive information with discretion.
This position offers a contract to hire employment opportunity. The hours for this position will be Monday-Friday 8am-5pm or 9am-6pm.
Responsibilities:
• Deliver high-quality customer service through phone, email, tickets, and chat
• Open and manage trouble tickets for specific customer issues
• Clearly and concisely explain product options and related charges to customers
• Efficiently navigate through customer service systems and tools, including CRM application
• Solve routine or standard problems using existing procedures; receive instruction, guidance, and direction from others as needed
• Maintain quality scores and call center metrics as per guidelines
• Promote self-service tools such as IVR and Web
• Keep customers informed of promotions and/or new or upgraded products
• Provide quotes for rates and encourage customers to utilize prepay options
• Perform other related duties and responsibilities as required or assigned.in
• Proven ability in data entry tasks
• Bilingual in Spanish
• Proficiency in email correspondence
• Experience in providing customer quotes
• Knowledge of the payments industry, particularly in a corporate setting
• Previous experience in a call center environment is beneficial
• Excellent communication skills, both verbal and written
• Ability to multitask and manage time effectively
• Proficiency in using computer software and applications
• High level of accuracy and attention to detail
• Ability to work in a team environment
• Willingness to learn and adapt to new technologies and systems
• Ability to handle confidential and sensitive information with discretion.
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