Gainwell Technologies LLCAustin
Collaborate with a team of business analysts making client recommendations that can improve business processes. Join the group that solves business challenges and enhances the way we work and grow. Translate your client’s business needs from the requirements generated for our technical teams into si...
Diverse LynxAustin
Title: Genesys Voice Engineer
Location: Austin, TX (Onsite)
Type: Full Time
Need a composer routing/platform developer having good analytical and development skillset with flexibility to learn and adopt.
Job description:
A Genesys Core...
Diverse LynxAustin
Role: Consultant for Genesys Routing Solution
Location: Austin, TX ( Onsite)
Full Time
Job Description:
A Genesys Core and Voice engineer is responsible for the design, implementation, and maintenance of Genesys customer engagement solutions...
Danta TechnologiesAustin
Requirement - Genesys 8.x, Genesys, Cloud (Iaas), Rabbit MQ
Location: Austin, TX (Onsite)
Skills required:
Genesys 8.x, Genesys, Cloud (Iaas), Rabbit MQ
Experience in working with RabbitMQ or Kafka
Core java or JS development skill...
Syntricate Technologies IncAustin
Genesys Routing Composer Developer
Austin, TX/Sunnyvale, CA
Contract.
We are looking for someone that has experience with Genesys Composer routing development and can start contributing immediately.
This role requires that the resource is able...
Diverse LynxAustin
Role name:
Genesys Developer
Role Description:
We are looking for someone that has experience with Genesys Composer routing development and can start contributing immediately. This role requires that the resource is able to come up...
Belmont VillageWells Branch
Full Time 1st, 2nd and 3rd Shift Caregivers.Areas: Assisted Living and Dementia Unit.Golf Road, Glenview, IL 60025.Is Belmont Village a Good Match for You?.Belmont Village employees provide premier healthcare and hospitality services for seniors living within our communities.Our teams are diverse a...
Get new jobs by email!
Get email updates for the latest Genesys jobs in Austin
It's free, and you can cancel email updates at any time
Cloud Solutions Architect 3
Austin | www.resume-library.com |
Cloud Solutions Architect 3 (Hybrid 1 day onsite per week)
Location: Austin, TX
Work Type: W2 (No Benefits)
Onsite: 1 day (Wednesdays)
Remote: 4 days (Mon, Tue, Thurs, Fri)
Duration: 3 Months (renewal 09/2024)
Summary:
This position will serve as the Cloud Solutions Architect III for HHSC state owned Genesys CX3 CCaaS Cloud solution. Responsibility will include installation, implementation, and configuration of the Genesys CX3 platform. You will work closely with HHSC resources and vendor resources for support and management of the platform.
This position will serve as a technical resource for configuration of and integration of HHSC Enterprise Telecom Cloud solutions and supporting components for Genesys.
Responsibilities:
Candidate will demonstrate professionalism and leadership in representing HHSC Enterprise Telecom to customers and vendors.
Utilizes high level expertise to address more difficult situations, both from a technical and customer service perspective.
Provides support and guidance to more junior team members, particularly for challenging and sensitive assignments.
Provides support and guidance to team members, particularly for challenging and sensitive assignments.
Assesses customer needs and makes configuration recommendations.
Setup and configuration from a selection of Genesys products, as well as other select vendors, for our client base.
Opens and/or manages vendor support tickets.
Interacts closely with Project Management to deliver projects that are done on time and on budget.
Handles Project Management duties for select projects, including: Meeting with customers to review project scope and validate design; Determining tasks to be completed and completing data collection; Maintaining issues and change log; Coordinating with management on out of scope requests and change orders; Following up to ensure timelines and project requirements have been met.
Updates Genesys Cloud configuration to reflect changes in system configuration.
Conducts system set-up as required.
Performs complete and thorough documentation via our internal ticketing process to ensure each issue has accurate tracking from problem reporting to resolution.
Provides technical pre-sales engineering assistance as needed.
CANDIDATE SKILLS AND QUALIFICATIONS
Required:
8 Years of Telephony/VoIP experience with a focus on Contact Center applications
Experience with a focus on cloud-based contact center applications (CCaaS).
Experience with Genesys CX Cloud installation, implementation, and configuration
Advanced hands-on experience in migration strategy planning and execution from a legacy on premise/ hosted contact center platform to a CCaaS Genesys platform.
Architect Call flows, IVRs, skills, permissions, roles, data points, user, etc.
Strong understanding of communication infrastructure, device compatibility and integration with CCaaS platforms.
Hands on experience and knowledge with cloud providers (Genesys, Google Cloud, AWS).
Strong proficiency with configuring and optimizing cloud platforms for telecom applications, ensuring performance, reliability, and security.
Ability to comprehend, analyze, and research problems of a complex nature, make reasonable decisions, and recommend solutions.
Ability to provide technical expertise and guidance to internal teams and external customers on cloud-based solutions.
Ensure compliance with regulatory requirements and industry standards for financial institutions implementing services in the cloud.
Ability to quickly adapt to changes in process, requirements, goals, and organizational change.
Excellent communication skills, analytical ability, strong judgment and management skills, and the ability to work effectively with client and IT management and staff.
Demonstrated experience in improving systems by studying current practices and designing modifications. Recommending controls by identifying problems; writing improving procedures.
Experience in preparing technical reports by collecting, analyzing, and summarizing information and trends.
Experience in providing engineering support for large-scale 24x7 operational environment, including off-hours.
Advanced verbal and written communication skills.
Effective organizational, planning and time management skills.
Preferred:
4. 8 years experience working with developers on reporting, API integration, 3rd party app integration. Expertise on full set of Genesys API (ex. Analytics. BI, user management, etc.)
Strong proficiency with monitoring and troubleshooting telecom services and infrastructure in the cloud, addressing performance issues and outages promptly.
Advanced database and presentation software skills.
Advanced research, analytical, and problem solving skills.
Genesys cloud certified
Location: Austin, TX
Work Type: W2 (No Benefits)
Onsite: 1 day (Wednesdays)
Remote: 4 days (Mon, Tue, Thurs, Fri)
Duration: 3 Months (renewal 09/2024)
Summary:
This position will serve as the Cloud Solutions Architect III for HHSC state owned Genesys CX3 CCaaS Cloud solution. Responsibility will include installation, implementation, and configuration of the Genesys CX3 platform. You will work closely with HHSC resources and vendor resources for support and management of the platform.
This position will serve as a technical resource for configuration of and integration of HHSC Enterprise Telecom Cloud solutions and supporting components for Genesys.
Responsibilities:
Candidate will demonstrate professionalism and leadership in representing HHSC Enterprise Telecom to customers and vendors.
Utilizes high level expertise to address more difficult situations, both from a technical and customer service perspective.
Provides support and guidance to more junior team members, particularly for challenging and sensitive assignments.
Provides support and guidance to team members, particularly for challenging and sensitive assignments.
Assesses customer needs and makes configuration recommendations.
Setup and configuration from a selection of Genesys products, as well as other select vendors, for our client base.
Opens and/or manages vendor support tickets.
Interacts closely with Project Management to deliver projects that are done on time and on budget.
Handles Project Management duties for select projects, including: Meeting with customers to review project scope and validate design; Determining tasks to be completed and completing data collection; Maintaining issues and change log; Coordinating with management on out of scope requests and change orders; Following up to ensure timelines and project requirements have been met.
Updates Genesys Cloud configuration to reflect changes in system configuration.
Conducts system set-up as required.
Performs complete and thorough documentation via our internal ticketing process to ensure each issue has accurate tracking from problem reporting to resolution.
Provides technical pre-sales engineering assistance as needed.
CANDIDATE SKILLS AND QUALIFICATIONS
Required:
8 Years of Telephony/VoIP experience with a focus on Contact Center applications
Experience with a focus on cloud-based contact center applications (CCaaS).
Experience with Genesys CX Cloud installation, implementation, and configuration
Advanced hands-on experience in migration strategy planning and execution from a legacy on premise/ hosted contact center platform to a CCaaS Genesys platform.
Architect Call flows, IVRs, skills, permissions, roles, data points, user, etc.
Strong understanding of communication infrastructure, device compatibility and integration with CCaaS platforms.
Hands on experience and knowledge with cloud providers (Genesys, Google Cloud, AWS).
Strong proficiency with configuring and optimizing cloud platforms for telecom applications, ensuring performance, reliability, and security.
Ability to comprehend, analyze, and research problems of a complex nature, make reasonable decisions, and recommend solutions.
Ability to provide technical expertise and guidance to internal teams and external customers on cloud-based solutions.
Ensure compliance with regulatory requirements and industry standards for financial institutions implementing services in the cloud.
Ability to quickly adapt to changes in process, requirements, goals, and organizational change.
Excellent communication skills, analytical ability, strong judgment and management skills, and the ability to work effectively with client and IT management and staff.
Demonstrated experience in improving systems by studying current practices and designing modifications. Recommending controls by identifying problems; writing improving procedures.
Experience in preparing technical reports by collecting, analyzing, and summarizing information and trends.
Experience in providing engineering support for large-scale 24x7 operational environment, including off-hours.
Advanced verbal and written communication skills.
Effective organizational, planning and time management skills.
Preferred:
4. 8 years experience working with developers on reporting, API integration, 3rd party app integration. Expertise on full set of Genesys API (ex. Analytics. BI, user management, etc.)
Strong proficiency with monitoring and troubleshooting telecom services and infrastructure in the cloud, addressing performance issues and outages promptly.
Advanced database and presentation software skills.
Advanced research, analytical, and problem solving skills.
Genesys cloud certified