GuidehouseMc Lean (VA), 8 mi from Herndon (VA)
management practices and business process reengineering/information elicitation techniques. The individual will actively participate in various project meetings and stakeholder briefings related to the change management workstream accomplishments, overall...
OCT Consulting, LLCWashington, 20 mi from Herndon (VA)
Senior Change Management Associate (0034)
OCT Consulting LLC is a boutique management and strategy consulting company that provides support to Federal Government clients. We provide consulting services in the areas of Strategy, Process Improvement...
Donatech CorporationManassas (VA), 16 mi from Herndon (VA)
Position would require the candidate to be a W2 employee of Donatech.
US Citizenship Required.
Organizational Change Manager will work to drive higher proficiency and faster adoption of changes impacting enterprise audiences to ensure optimal...
Resource Informatics GroupWashington, 20 mi from Herndon (VA)
and the Agile transformation team, necessitating strong SAFe expertise coupled with Prosci Change Management proficiency. The position requires consistent travel throughout the Northeast for Agile Release Train meetings, while day-to-day activities can...
PeratonHerndon (VA)
requirements to determine feasibility of design within time and cost restraints Ensure for the proper configuration and change management Confer with other information technology professionals (systems analysts, engineers, etc.) to obtain information on project...
Booz Allen HamiltonMcLean
Act as a strategic business leader and technical program manager partnering directly with internal and external senior leaders to effectively lead the shaping, capture, and delivery of multi-million-dollar US Government engagements. DAWIA Level III Program Manager Certification.
Lead project teams t...
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Absolute Business Solutions Corp (ABSC)Arlington
ABSC is hiring a TS/SCI for a Senior Cyber Incident Intelligence Analyst with a Bachelor’s degree in Intelligence Studies, and 8 years of intelligence analyst experience (or alternative bachelor's degree (or higher) with twelve years of intelligence analyst experience).
Bachelor’s degree (or Master'...
PeratonMcLean
Provide data analytic support for surveys, data calls, and other human capital efforts. Analyze workforce data, such as hiring, retention, attrition, and organizational mobility metrics, to identify trends and labor projections. Build/modify data visualization dashboards, reports, and other products...
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Senior CRM Systems Administrator
Herndon | careers.nwfcu.org |
Overview:
The Senior CRM Systems Administrator is responsible for continually enhancing our Salesforce platform, gathering requirements and feedback, and designing scalable best practice solutions. This role encompasses all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.
Responsibilities:
• Works with the business stakeholders to determine overall priorities, plan releases in alignment with priorities, enable capabilities that deliver business value
• Manages all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Implements CRM configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Sandbox environment management
• DevOps/release management
• Proactively identifies, addresses, and escalates risks and issues
• Identifies and gathers requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identifies unused or underutilized platform features
• Data management to improve CRM data quality, implementing rules and automation as needed
• Proactive system maintenance including security reviews, release updates, health checks and optimizations
• User support ticket management
• Monitors and improves user adoption
• Act as the primary point of contact for internal users, providing initial support and troubleshooting assistance for questions and issues within Salesforce
• Create and maintain detailed documentation of business processes, requirements, and solution designs
• Ensure documentation is clear, comprehensive, and accessible to relevant stakeholders
• Collaborate with technical teams to deliver solutions that meet business needs and best practices
• Management of integrated applications and third party suppliers
• Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)
Qualifications:
Required
• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or other related field
• Strong Salesforce product knowledge and a minimum of 3 years’ of Salesforce implementation and administration hands-on experience
• A proactive attitude to platform enhancements
• Prior change management and governance experience
• Knowledge of Core Banking solutions
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels
• Ability to translate requirements into technical solutions
• Experience training end-users and key stakeholders
• Technical documentation experience
• Experience implementing core and/or ancillary systems configuration changes
• DevOps/release management experience
• Ability to work effectively on-site in our Herndon, VA headquarters and equally effectively remotely
• Ability to work Monday - Friday, 8:00am - 4:30pm
Preferred
• Certified Salesforce Administrator
• Additional CRM certifications e.g. Advanced Administrator, Platform App Builder
EEO Notice:
Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.
NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or HRDepartment@nwfcu.org.
The Senior CRM Systems Administrator is responsible for continually enhancing our Salesforce platform, gathering requirements and feedback, and designing scalable best practice solutions. This role encompasses all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority.
Responsibilities:
• Works with the business stakeholders to determine overall priorities, plan releases in alignment with priorities, enable capabilities that deliver business value
• Manages all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Implements CRM configuration changes, including (but not limited to): Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Sandbox environment management
• DevOps/release management
• Proactively identifies, addresses, and escalates risks and issues
• Identifies and gathers requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identifies unused or underutilized platform features
• Data management to improve CRM data quality, implementing rules and automation as needed
• Proactive system maintenance including security reviews, release updates, health checks and optimizations
• User support ticket management
• Monitors and improves user adoption
• Act as the primary point of contact for internal users, providing initial support and troubleshooting assistance for questions and issues within Salesforce
• Create and maintain detailed documentation of business processes, requirements, and solution designs
• Ensure documentation is clear, comprehensive, and accessible to relevant stakeholders
• Collaborate with technical teams to deliver solutions that meet business needs and best practices
• Management of integrated applications and third party suppliers
• Remains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)
Qualifications:
Required
• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or other related field
• Strong Salesforce product knowledge and a minimum of 3 years’ of Salesforce implementation and administration hands-on experience
• A proactive attitude to platform enhancements
• Prior change management and governance experience
• Knowledge of Core Banking solutions
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels
• Ability to translate requirements into technical solutions
• Experience training end-users and key stakeholders
• Technical documentation experience
• Experience implementing core and/or ancillary systems configuration changes
• DevOps/release management experience
• Ability to work effectively on-site in our Herndon, VA headquarters and equally effectively remotely
• Ability to work Monday - Friday, 8:00am - 4:30pm
Preferred
• Certified Salesforce Administrator
• Additional CRM certifications e.g. Advanced Administrator, Platform App Builder
EEO Notice:
Northwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.
NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or HRDepartment@nwfcu.org.
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