Contact Center Jobs in Bloomington (IL)
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Search Results - Contact Center Jobs in Bloomington (IL)
Bloomington (IL)statefarm.com
for this opportunity.
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Team Thundercloud owns Hercules Rep Desktop which is the primary interface for all Contact Center representatives. We enable business outcomes for the business to reduce average handle...
ICFPeoria, 35 mi from Bloomington (IL)
Overview
In this role, you will lead day-to-day operations for a large federal contact center and drive modernization and consolidation of customer support into a unified enterprise model. You will work closely with the Program Manager...
Bloomington (IL)statefarm.com
for this opportunity
Responsibilities:
The Technical Architect is responsible for defining and driving the overall architecture for the Hercules Cloud Contact Center (C3) platform, including its AI-enabled capabilities. This role partners with product owners...
Miratech GroupPeoria, 35 mi from Bloomington (IL)
Overview
In this role you will design and build a next-generation interaction routing platform for enterprise-scale contact centers. You will own a core routing engine that directs voice and digital interactions across agents, queues, and channels...
Bloomington (IL)statefarm.com
for this opportunity
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State Farm’s contact centers serve as the main connection to customers, agents, and associates, handling 10’s of millions of contacts annually. Our team is building the next generation...
Infosys TechnologiesPeoria, 35 mi from Bloomington (IL)
Overview
In this role you drive and govern end-to-end software delivery for AI-enabled contact center solutions. You collaborate with cross-functional teams to elicit requirements, design, code, test, and implement changes that improve reliability...
Bloomington (IL)statefarm.com
for this opportunity
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Exciting opportunity for a Lead Software Engineer to join the Hercules Cloud Contact Center – Quality Management product team. We are looking for a hands-on technical leader with strong...
Miratech GroupPeoria, 35 mi from Bloomington (IL)
distributed environments
• Integrate voice with contact center, routing, CRM, and reporting platforms
• Define non-functional requirements for availability, performance, security, observability, disaster recovery, and supportability
• Review designs, manage...
Bloomington (IL)statefarm.com
for this opportunity.
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Responsibilities:
We are seeking a highly experienced Senior DevOps / Platform Engineer to help establish and lead engineering enablement capabilities for our Contact Center technology ecosystem...
UnitedHealth GroupPeoria, 35 mi from Bloomington (IL)
Overview
As a Data Scientist in the Experience Analytics and Reporting team, you will own reporting and analytics for advocate-facing AI tools within the enterprise Contact Center Transformation. You’ll monitor model performance, quantify impact...
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