Contact Center Jobs in Fort Worth

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Search Results - Contact Center Jobs in Fort Worth

CSX - Manager, Contact Center Transformation Strategy&

PwC-Fort Worth-2 days ago

Overview In this role you drive and shape contact center transformation efforts within PwC’s Strategy Consulting practice. You lead teams across opportunity assessment, research, and implementation planning to boost service delivery and business...

Technical Principal

GM Financial-Fort Worth-2 days ago

within a contact center environment. This role requires AWS expertise, Azure familiarity, telephony experience, and the ability to partner with vendors while building, scaling, and optimizing voice bot solutions for enterprise use. The Principal AI...

CSX - Senior Manager, Contact Center Transformation Strategy&

PwC-Fort Worth-2 days ago

Overview In this role you will lead large-scale contact center transformation within PwC’s Strategy Consulting practice, shaping operating models and actionable roadmaps. You’ll advise senior stakeholders, analyze performance data, and guide cross...

Supervisor, Day of Departure

AMERICAN AIRLINES-Fort Worth-2 days ago

ExperienceExperience in a management capacity, leading and developing others Understanding of airport operations or contact center experience, Skills, Licenses & CertificationsQIK knowledge required, and Native Sabre skills preferred, Ability to select, train, guide...

Operations Lead (Enterprise Platforms)

ICF-Fort Worth-5 days ago

Overview In this role, you will lead day-to-day operations for a large federal contact center and drive modernization and consolidation of customer support into a unified enterprise model. You will work closely with the Program Manager...

Sr Manager, Lost Time Administration and Strategy

AMERICAN AIRLINES-Fort Worth-yesterday

Contact Centers, and Inflight Dining, ensuring consistent processes and reliable workforce operations across a large frontline population. It partners closely with Labor, the People Team, operational leaders, and support groups to drive enterprise‑wide...

Enterprise Architect

HCL Technologies-Fort Worth-yesterday

Overview In this role you design and lead the end-to-end SAP Service Cloud V2 architecture for Utilities, shaping how customer service and contact center processes are delivered. You collaborate with business and IT stakeholders to translate...

Analyst/Sr Analyst, Distribution Product Development

American Airlines-Fort Worth-today

relationships • Demonstrated ability to effectively manage competing priorities and deadlines • Knowledge of Sabre PSS, Airline, Contact Center, GDS and NDC • Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint • Proven ability to lead...

Senior Call Center Manager

2020 Companies-Fort Worth-yesterday

management and training to support new processes • Monitor and refine staffing, scheduling, and workload distribution • Drive continuous improvement initiatives and data-driven decision making Key requirements • 5+ years in contact center or related...

Call Center Supervisor

Serenity Mental Health Centers-Fort Worth-workable.com-3 weeks ago

development, collaboration, and continuous improvement are part of the daily routine What You Need to Bring • At least 1 year of leadership or supervisory experience in a call center, contact center, or high volume customer service environment...

Representative II, Inflight Administration

Fort Worth-tiptopjob.com-1 week ago

requires a high level of ownership, subject matter expertise, and the ability to lead through collaboration, accuracy, and efficiency in a contact center/ operational environment. What youll do • Handle phone inquiries and perform a wide variety...

Managing Director - Enterprise Leads & Referrals Solutions

Teachers Insurance and Annuity Association-Fort Worth-2 days ago

designing and scaling lead and referral programs across digital, contact center, and advisor channels • Experience leading product managers and securing channel adoption of new sales processes and technology • related skills: Business Development, Client...

Representative I, Inflight Administration

Fort Worth-tiptopjob.com-1 week ago

Payroll Services Team Lead - Remote

Intuit-Fort Worth-2 days ago

ownership of SLA adherence; proactive issue resolution • Validation-first mindset; present vetted solutions and alternatives • 5+ years handling highly sensitive customer and internal escalations independently • 4+ years in contact center, customer service...

Payroll Tax Team Lead - Remote

Intuit-Fort Worth-2 days ago

4+ years in contact center or back-office operations • Comfort with testing AI tools to improve team workflows • leadership • coaching • communication • complex payroll tax defect resolution • multi-state amendment filings • SOP and KB authoring...