Contact Center Jobs in Miami
ContactCenter Supervisor will assist remote agents as they answer questions, handle daily concerns, and provide support. They will continue to support agents after training by monitoring their progress, reviewing agent’s unavailable status...
Job Summary:
The Member ContactCenter Manager is responsible for the leadership of the Credit Unions Member ContactCenter which provides support to members via attended telephone support, remote delivery channels, and other digital platforms...
Location: Miami, FL (Hybrid)
Duration: Direct Hire
Compensation:$100,000-$128,000
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
The Senior ContactCenter...
Top Skills
Large enterprise contactcenters: 10+ years experience preferredCloud: migration to cloud
Scripting experience, automation: Python, Powershell,
Cisco Call Manager a big plus
Projects
Migration to cloud
Enhancement of contact...
Center Operations, the Change Management Excellence Team, Product, ContactCenter Support Groups, and Customer Success Managers to ensure the timely delivery of projects. A high degree of initiative, cross-functional collaboration, and ownership...
ContactCenter Supervisor will assist remote agents as they answer questions, handle daily concerns, and provide support. They will continue to support agents after training by monitoring their progress, reviewing agent’s unavailable status...
Devices, and Cisco Telephony
- 4-7 years IP IVR Deployment and Cisco Customer Response Solutions Deployment (CRSD)
- 4-7 years Management of Cisco Unified Communications Manager (CUCM)
- 3-5 years Management of Cisco Unified ContactCenter Express (UCCX...
Job Description
The Vendor Management Consultant in the Global Partner Management organization is responsible for managing the relationship and performance of Business Partner Outsourced contactcenters by supporting account and program management...
presentations to people of varied backgrounds and experience.
Technical Skills/Abilities:
- Previous contactcenter experience is a plus
- Vonage and Salesforce Service Cloud end user experience
- Knowledge of Microsoft Office 365 Product Suite (Word, Excel...
- Demonstrated ability to multi-task and perform in a fast-paced environment.
- Knowledge of local, state, and federal employment laws.
- Ability to influence and act...
and CXone is strongly recommended. Experience as a QA resource in the telecom industry, contactcenter operations, or network infrastructure. Basic understanding of telecom protocols, technologies, and standards Experience with bug tracking...
- Governance and Controls (i.e., ITIL, Cobbit, etc.) Hands-on experience...
sources when appropriate
- Attention to detail, ability to multitask is required
- Meet Quality Assurance (QA) and other key performance metrics
- Track and document all inquiries using the applicable systems
- Maintain updated knowledge of the Contact...
This individual responds to guest complaints and inquiries in an expedient manner and with the highest degree of courtesy and professionalism; strives for one contact resolution; and delivers high-touch customer service in a contactcenter environment...