Contact Center Jobs in Raleigh
of the Medical Information ContactCenter (MICC) team, this position ensures client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints and meetings. This position understands client needs...
results, performance, and the reasons for it (fact-based and judgment-free)
- Conduct continuous training of home show and event promoters
- Work closely with ContactCenter Manager to ensure continuity between field and office marketers
- Implement...
ContactCenter Business Technician I
Location: Cary NC (Work From Office)Duration: 5 Months Contract (potential to go PERM)
Responsibilities:
As the ContactCenter Technician, your responsibilities will include assisting with account management...
Avaya Developer
Cary, NC
" Minimum 7 years of experience in contactcenter related technologies and expertise in Avaya; Migration from Avaya to Genesys
" Experience in working on different contactcenter technology areas like
o IVR, Bots...
As the main point of contact within the customer base, you will advocate, design, track and guide customers to successful business desired outcomes that support key performance criteria focused on improving customer experience and key contactcenter metrics...
configurations
Experience in IVR Reporting, CTI integrations, and Telephony Integration.
Ability to design call-flows from requirement documentation and workshops
Hands on experience with Java and JavaScript language
Good knowledge in Avaya Contactcenter...
With employees based in five...
across contactcenter, IVA , CRM and Pointillist
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely...
in the US
More about us
Global Business Services (GBS) is ABB’s shared services organization which delivers operational and expert services in Finance, Human Resources, Information Systems, Legal, Global Travel Services and external Customer Contact...