Contact Center Jobs in Salt Lake City
to accomplish objectives and goals. Proven success in contributing to a team-oriented environment.
Qualifications:
" proven track record as a BSA or in a related field
" Contactcenter experience is an advantage.
" Understanding of complex global...
Position Summary:
The Analyst Workforce Planning and Analytics is involved in the management of contactcenter scheduling and forecasting, monitoring fluctuating contactcenter volumes and metrics, forecasting future volumes and metrics...
- Financial Service experience is a must.
- 5+ years experience with 2+ years in a Team Leader role in a Financial Services, Service center/Contactcenter.
- Proven ability to build, motivate and lead a Customer service team. Experience...
the objectives of the Customer Support Strategy. The Manager is responsible for delivering accurate contactcenter forecasts including maintaining customer support resource planning, creation of shift bids to support the operational need, along with oversight...
BGP) and WAN technologies (i.e., MPLS, VPLS, LISP)
- Expert level unified communications products or similar products (e.g., Provisioning Manager, Prime Analytics, ContactCenter, Emergency Responder, Informacast, Call Manager, Unity Voice Mail, WebEx...
Degree or Previous ContactCenter Experience.
Position Description: Join our Client as a Customer Support Representative where youll handle incoming phone calls regarding various service inquiries. Youll respond with accuracy and efficiency, consistently...
- The ability to work collaboratively in a dynamic, team-oriented environment, with a willingness to share knowledge and support peers in achieving...
- Strong communication skills and the ability to articulate complex information clearly.
- Detail-oriented with a focus on accuracy in handling client inquiries.
- Aptitude for working in a fast...
Have high speed broadband internet access meeting the following speeds:
download = ≥10, upload ≥3, Ping ms
(no Wi-Fi or satellite internet, you must have ethernet connections)- Preferably, have previous ContactCenter and/or work from home experience...
Bring your unique sales talent...