Contact Center Jobs in Virginia
1 - 15 of 23
Search Results - Contact Center Jobs in Virginia
Randstad-Chesapeake
Ready for a new challenge? Do you have what it takes to keep our contact center buzzing? We're looking for a contact center specialist who loves working with data and can help us stay on top of performance metrics.
If you are good with numbers...
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randstadusa.com -
Ennoble Care-Arlington (VA)
at our Arlington, VA corporate headquarters.
Key Responsibilities
Dialpad Administration & Analytics (~610 users across 15+ offices and 11 states)
• Manage user provisioning/deprovisioning, license management (Connect vs Contact Center), number...
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Alexandria
Overview:
DecisionPoint seeks a UCC Supervisor to oversee public-facing contact center operations supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations Division (SDOD).
This role is responsible for overall...
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icims.com -
RSCY Consultants, LLC-Arlington (VA)
Unity Connection (Jabber), and Unified Contact Center Express. Experience upgrading Cisco Unified Communications Manager to current release 12.5 is preferred.
• The ideal candidate will have 8+ years’ experience implementing, troubleshooting...
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Cybersoft Communications-Ashburn (VA)
Contact Center Engineering Support Resources Responsibilities Review and maintain call routing solutions in place for supporting Enterprise Contact Center. Develop and integrate Twilio APIs into Customer Experience platform.
Build...
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jobvertise.com -
USAA-Chesapeake
advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.
• Efficiently operate in a contact center environment and navigate multiple systems/programs while...
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Southern New Hampshire University-Charleston (SC)
education environment or contact center.
Anticipated Start Date: Monday, 6/15/2026
Work Hours:
• Operational hours are 8:00AM to 8:00PM EST Monday- Friday and 9:00AM to 8:00PM EST Saturday and Sunday.
• Available Schedules from Tuesday-Saturday or Sunday...
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FM Talent-Falls Church
member seeks opportunities to improve current processes, systems, and methods to promote reliability, quality, and efficiency of output.
Responsibilities/ Essential Job Functions
1. Contact Center (90%)
• Handle phone calls and email inquiries.
• Claim...
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Senior WW Specialist Solutions Architect Public Sector- Amazon Connect (Contact Center Solutions,...
Amazon-Herndon (VA)
The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges. We stay closely connected to our customers and bring valuable data and insights...
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amazon.jobs -
USAA-Chesapeake
and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs.
• Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining...
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Alexandria
executive leadership across Tier 1 Service Desk, Tier 2 Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Knowledge Management, Accounts Management, and Executive Support functions.
This role ensures SLA compliance, operational governance...
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icims.com -
Amazon-Arlington (VA)
authoring tools and other design programs including: Storyline/Rise 360, Vyond, Adobe Creative Suite, and Camtasia
• Experience working in a contact center environment
• Experience with adult learning instructional design methods and best practices...
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amazon.jobs -
Springfield (VA)
Unified Contact Center, Cisco Meeting Server (CMS), Cisco TelePresence Management Suite (TMS), Cisco Jabber, VoIP endpoint deployment, and ongoing upgrades and improvements to existing systems.
This position is 100% onsite in Springfield, VA...
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icims.com -
Herndon (VA)
inbound contact center inquiries through participation in Fulton Banks Distributed Work model, scheduling appointments, and actively engaging customers in the lobby as well as during transaction processing. Use digital tools to proactively demonstrate...
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icims.com -
Alexandria
and consistent service delivery.
• Provide administrative leadership for staffing, workload distribution, documentation quality, and training needs.
Qualifications:
• U.S. Citizenship and active Secret clearance.
• Minimum 2 years of experience in a contact...
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icims.com -
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