Genesys Jobs
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Search Results - Genesys Jobs
United States-icims.com-
solving to find creative solutions to problems with Genesys Cloud CX
• Work with SIP, WebRTC, VoIP, PCap analysis, troubleshooting call quality, media gateways, and SBC devices
• Work with stakeholders and other technical teams to collect business...
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ILink Systems Inc.-Menlo Park (CA)-
Salesforce Architect (Genesys Cloud CX)
Location: Menlo Park, CA (Remote)
Experience: 10+ Years
Employment Type: 1yr Contract
Required Qualifications: 10+ years of Salesforce platform experience.
3+ years of Salesforce Architecture experience...
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United States-icims.com-
recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.
Responsibilities:
The Senior Engineer – Genesys Cloud is responsible for the design...
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LMI Government Consulting (Logistics Management In-Tysons-
Overview
LMI is seeking a dynamic and strategic Genesys Practice Manager to cultivate, strengthen, and advance our partnership with Genesys and lead go-to-market architecting for LMI's Call Center as a Service (CCaaS) solutions. This role requires...
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Enola (PA)-members1st.org-
performance indicators (KPIs), call metrics, ticket volume trends, and customer satisfaction results.
• Use Genesys (or similar platform) to monitor call queues, agent performance, and call routing to optimize user experience.
• Develop and maintain knowledge...
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LMI-Tysons-
Overview LMI is seeking a dynamic and strategic Genesys Practice Manager to cultivate, strengthen, and advance our partnership with Genesys and lead go-to-market architecting for LMI's Call Center as a Service (CCaaS) solutions.
This role requires...
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Systems Technology Group (STG)-Lansing-smartsearchonline.com-
STG is looking for a senior programmer/analyst who can provide technical support; maintenance and development work on the Genesys and call center systems. STG has worked together along with a 3rd party vendor to replace the retirement application...
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Amazon-Dallas-amazon.jobs-
technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc.
• 2+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa...
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Brightmetrics-United States-workable.com-
In 16 years, Brightmetrics has grown to serve thousands of contact centers. Brightmetrics is a SaaS analytics company built for contact centers. We help organizations using platforms like Genesys Cloud, Mitel, Zoom, and RingCentral turn complex...
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Maximus, Inc.-United States-
Description & Requirements
Maximus is currently seeking an IT Solution Architect.
Are you passionate about leading technical innovation and driving business growth through technology solutions? The IT Solution Architect will design and implement...
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Randstad-Cleveland (TN)-randstadusa.com-
SAP-eCRM, Genesys, Aspect, Zoom, or Google Workspace.
• Communication Pros: Elite verbal and written skills, with the ability to turn a frustrated caller into a satisfied customer using top-tier soft skills.
• The Basics: High School Diploma/GED...
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Maximus, Inc.-United States-
e.g., Genesys, Amazon Connect, MuleSoft, AWS/Azure, external APIs).
• Partner with business stakeholders, product owners, and delivery teams to translate complex business requirements into well-architected solutions and technical roadmaps.
• Own...
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Houston-icims.com-
Technology Responsibilities
• Utilize AI-powered tools such as ChatGPT, Claude, Genesys AI, and other conversational AI platforms to improve quality evaluations, summarize customer interactions, identify trends, and enhance operational efficiency.
• Partner...
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Carlsbad-viasat.com-
analysis, simulation, and validation (using tools like ADS, HFSS, or Genesys) to ensure compliance with system-level gain, noise figure, linearity, and spur requirements.
• Lead schematic capture and layout implementation for the integrated RF assembly...
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Omilia-United States-workable.com-
platform field teams (Five9, Genesys, NICE CXone, Talkdesk) operating in the Central territory.
• Build and manage a territory pipeline from partner-sourced deals and track in CRM with accurate partner and advisor attribution.
• Provide field intelligence...
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