Genesys Jobs in New York
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Search Results - Genesys Jobs in New York
DeloitteNew York
with client stakeholders, solution architects, engineers, and delivery teams to translate business requirements into secure, scalable technical solutions across NICE CXone, Five9, Amazon Connect, and Genesys Cloud.This is a hands-on delivery role. You will own...
TALENT Software ServicesNew York
Experience with AI/GenAI solutions (Copilot, NLP, recommendation engines).
• Familiarity with advisor workstation modernization and digital workplace tools.
• Knowledge of contact center platforms (e.g., Genesys).
• Industry certifications (TOGAF, Azure...
AccentureNew York
in designing, architecting, and delivering cloud contact center, WFM and analytics platform such as NICE, TalkDesk, Calabrio, Genesys, Salesforce, IFS, Genesys, Sprinklr, Twilio etc.3+ years of experience in Design and implement AI chatbot/ Virtual assistant...
SonSoft Inc.New York
and Information Technology Enabled Services.
Job Description
Preferred • At least 4 years of experience in creating requirement specifications based on Architecture/Design /Detailing of Processes • Hands on experience in Genesys 8.x version for call routing and reporting...
AmazonWebServicesNew York
and enhance security capabilities.b) Migration of the customer solution or ISV customer from external source (including 3rd party tools) to AWS (e.g., migration of on-prem database to AWS, migration from Genesys to Amazon Connect, migration from OpenAI...
Ten GroupNew Yorkworkable.com
to present information to internal and external stakeholders.
Preferred
• Experience using Genesys or a comparable contact center/quality management platform.
• Experience using Amadeus or another Global Distribution System (GDS).
• Experience within...
AccentureNew York
technologies (e.g., Salesforce, Dynamics, Amazon Connect, Genesys, NICE) and how these platforms enable omnichannel service strategies and scalable operating models.You have past experience working with Customer Information Systems (CIS)...
AmazonNew Yorkamazon.jobs
and enhance security capabilities.
b. Migration of the customer solution or ISV customer from external source (including 3rd party tools) to AWS (e.g., migration of on-prem database to AWS, migration from Genesys to Amazon Connect, migration from OpenAI...
AccentureNew York
of experience working with: Cloud (SaaS) solutions and determining how they fit into a client’s larger application ecosystem3+ years of experience working with Customer service platform technologies (such as Salesforce, Dynamics, Amazon Connect, Genesys, NICE...
AccentureNew York
with Contact Center technologies and industry best practices, including AI Agent building, CCaaS strategy, migration and implementation on a variety of platforms such as, AWS, Google, Genesys, Avaya, NICE etc.Minimum of 3 years of experience in aligning...
AccentureNew York
advising clients on customer service technologies (e.g., Salesforce, Dynamics, Amazon Connect, Genesys, NICE) and how these platforms enable omnichannel service strategies and scalable operating models.You have past experience working with Customer...
AmazonWebServicesNew York
Genesys to Amazon Connect, migration from OpenAI to Bedrock, or from cloud provider ,e.g., Azure, to AWS). c) Modernization of the existing customer solutions on AWS (e.g., modernizing the application to run on Graviton, modernizing from CockroachDB hosted...
AccentureNew York
Genesys, Avaya, NICE etc.Minimum of 5 years of experience in aligning technology capabilities with contact center benchmarks, quality metrics, agent scorecard etc.Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree...
DeloitteNew York
delivery, including 4+ years designing, building, deploying, and supporting AWS solutions in production.Experience designing and implementing cloud-based contact center solutions using platforms such as Amazon Connect, Genesys, NICE CxONE, or Five9...
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