Genesys Jobs in New York State
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Search Results - Genesys Jobs in New York State
GENESYS Consulting Services, Inc.New York
conducting pre-meeting technical rehearsals and providing basic, patient guidance to non-technical users on how to navigate virtual meeting platform features.
GENESYS Consulting Services, Inc. is proud to be an equal opportunity employer....
GENESYS Consulting Services, Inc.New York
to authorized parties.
• 60 months of experience conducting pre-meeting technical rehearsals and providing basic, patient guidance to non-technical users on how to navigate virtual meeting platform features.
GENESYS Consulting Services, Inc. is proud...
SonSoft Inc.New York
and Information Technology Enabled Services.
Job Description
Preferred • At least 4 years of experience in creating requirement specifications based on Architecture/Design /Detailing of Processes • Hands on experience in Genesys 8.x version for call routing and reporting...
MotiveBuffaloappcast.io
and resolve issues quickly.
This role requires strong technical troubleshooting, experience with Genesys/Amazon Connect and Salesforce, and fluency in Spanish and English. You will help maintain SLAs and contribute to continuous improvement.
#J-18808-Ljbffr...
Jconnect Infotech IncBethpage (NY)
Experience in supporting enterprise-level, high-availability telephony environments.
• Familiarity with CCaaS platforms (e.g., Google CCAI, Genesys Cloud).
• Knowledge of CRM integration and REST API-based call flow enhancements.
• Cisco certifications...
MotiveBuffaloappcast.io
issues reported by the customers.
• Should be able to efficiently handle urgent customer concerns by exhibiting full ownership and accountability.
• Strong systems fluency: Genesys/Amazon Connect (voice), Salesforce (cases); consistent SLA adherence...
MiratechNew York
decision engines, or scheduling systems.
• Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms.
• Exposure to WFM processes and integrations involving forecasting, schedules, adherence, etc...
1 similar job: Philadelphia
AmazonNew Yorkamazon.jobs
and enhance security capabilities.
b. Migration of the customer solution or ISV customer from external source (including 3rd party tools) to AWS (e.g., migration of on-prem database to AWS, migration from Genesys to Amazon Connect, migration from OpenAI...
MiratechNew York
Nice to Have
• Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
• Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9...
Ten GroupNew Yorkworkable.com
to present information to internal and external stakeholders.
Preferred
• Experience using Genesys or a comparable contact center/quality management platform.
• Experience using Amadeus or another Global Distribution System (GDS).
• Experience within...
1 similar job: Las Vegas
TALENT Software ServicesNew York
Experience with AI/GenAI solutions (Copilot, NLP, recommendation engines).
• Familiarity with advisor workstation modernization and digital workplace tools.
• Knowledge of contact center platforms (e.g., Genesys).
• Industry certifications (TOGAF, Azure...
Ten GroupNew York
to present information to internal and external stakeholders.
Preferred
• Experience using Genesys or a comparable contact center/quality management platform.
• Experience using Amadeus or another Global Distribution System (GDS).
• Experience within...
BLDG SVC 32 B-JNew York
Manager, Information Technology, the Telecommunications Specialist supports the organization’s voice, collaboration, and contact center platforms, including Cisco UCCX during transition, Microsoft Dynamics Contact Center, Genesys Cloud CX, Microsoft Teams...
Diversity NexusNew York
engineering and response quality tuning
Understanding of responsible AI, privacy, and security considerations
Nice to Have
Telephony or contact-center platforms (SIPREC, Genesys, VoIP)
Redis or other low-latency data stores Kubernetes / Helm Azure services...
Diversity NexusNew York
and evaluation
Prompt engineering and response quality tuning
Understanding of responsible AI, privacy, and security considerations
Nice to Have
Telephony or contact-center platforms (SIPREC, Genesys, VoIP)Redis or other low-latency data stores Kubernetes...
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