Clerical Support Associate - Ford of Boerne Service Department

Ford of Boerne – Service Department

Pay: $16/hour

Rotational Saturdays: 7:00 AM – 3:00 PM

Position Summary

The Clerical Support Associate plays a critical role in supporting the service department’s daily operations. This position ensures accuracy in recordkeeping, provides administrative support, and delivers a high-level guest experience.

Key Responsibilities

• Scan, organize, and file all warranty and customer-pay repair orders from the previous day
• Maintain and organize service department archives
• Complete all service-related email follow-ups in a timely and professional manner

• Manage the service department shuttle schedule and logistics
• Check loaner vehicles in and out with proper documentation
• Maintain inventory of the service coffee station and break room

• Manage daily cash drawer with accuracy
• Prepare and complete daily deposits

• Assist with inbound calls as needed
• Support appointment scheduling and modifications
• Provide coverage for BDC agents during absences

• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• Basic computer proficiency (email, scheduling systems, document management)
• High attention to detail and accuracy
• Ability to work in a fast-paced environment

• Positive, team-oriented attitude
• Professional appearance and demeanor
• Self-motivated with strong accountability
• Willingness to support multiple areas as business needs evolve

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