Field Service Tech IV with Security Clearance

apartmentThe Judge Group placeWestminster calendar_month 
Title:
  • Field Service Technician IV Location: Westminster, CO Duration: 6 Months Max Pay Rate: $38.42 About the Role We are seeking an experienced Field Service Technician IV to provide on‑site IT support across multiple local sites. This position involves supporting a diverse user base, including both local and remote employees, and delivering high‑quality technical assistance in a fast‑paced environment.
Key Responsibilities
  • Provide technical support for hardware, software, and networking issues for both local and remote users.
  • Perform root‑cause analysis and resolve issues or escalate appropriately.
  • Deliver A/V support for conference rooms and meeting spaces.
  • Provide high‑touch support to executive‑level end users.
  • Manage end‑user hardware moves, adds, and changes.
  • Configure new systems and support workstation refresh cycles.
  • Support mobile devices, VoIP phones, printers, and VPN connectivity.
  • Ensure timely resolution of tickets according to SLAs.
  • Document work performed within the ticketing system.
  • Create and update Knowledge Base articles as needed.
  • Provide occasional after‑hours or surge-support when required.
  • Travel between multiple local sites as necessary.
Required Skills
  • CompTIA Security+ certification
  • Experience supporting senior/executive leadership
  • Ability to work independently or within a team
  • Strong proficiency with:
  • Windows 11 OS
  • Microsoft 365 (Teams, Intune, OneDrive)
  • Remote support tools
  • Online ticketing systems (e.g., ServiceNow)
  • Active Directory
  • SCCM for software deployment
  • Basic networking troubleshooting skills
  • Experience resolving VPN issues
  • Experience imaging laptops and joining systems to domains
  • Excellent verbal and written communication skills
  • Strong customer service mindset Experience Requirements
  • High School diploma and 4+ years of IT support experience (or equivalent).
  • Must be able to obtain and maintain a Top Secret/SCI clearance.
  • Demonstrated experience in end‑user support across Windows 10/11 environments.
  • Experience supporting mobile devices and remote users.
  • Ability to work effectively in a collaborative team environment.
  • Must be able to travel between local sites as needed.
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