Product Testing Analyst

Product Testing Analyst

Nashville, TN (Hybrid - 2-3 days onsite)

1. month contract (possible extension)

Compensation: Starting at $30 per hour, DoE

ABOUT THE ROLE

The analyst will ensure systems are properly configured, tested, monitored, and supported to minimize customer impact and improve the user experience. This position is ideal for someone with a clinical background interested in learning technology, or a technical professional interested in learning clinical workflows.

• Develop and execute complex test plans for EHR products
• Support EHR implementation, upgrades, and ongoing operations
• Troubleshoot and resolve production and customer issues within SLAs
• Collaborate with product teams, vendors, and service operations to resolve system issues
• Analyze incident trends and help implement automation or permanent fixes
• Participate in change validation testing, patch validation, and system updates
• Document business and technical requirements
• Maintain system integrations and data flow documentation
• Create training materials and knowledge base documentation
• Ensure proper monitoring, alerting, and system performance
• Coordinate downtime, upgrades, and change management activities
• Provide after-hours/on-call support as needed

• Bachelor's degree required
• 5+ years' experience in product support, testing, or healthcare IT
• Experience with software testing and IT service management processes
• Ability to collaborate across technical, operational, and clinical teams
• Strong troubleshooting and analytical skills
• Excellent written and verbal communication skills
• Experience documenting requirements, system integrations, and training materials
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Willingness to provide after-hours/on-call support as needed