Bilingual Regional Operations Manager

Even as they expand, they stay true to their roots - providing hands-on, personalized service and a deep understanding of every local market they enter.

Our client is seeking a Bilingual Regional Operations Manager that will oversee their daily operations across multiple light-industrial sites in the region, ensuring safety, quality, productivity, and strong customer relationships. This role requires frequent travel to facilities (up to 50%), strong people and process leadership, and the ability to communicate effectively in English and Spanish with front-line staff, customers, and vendors.

Responsibilities:

• Overseeing the day-to-day tactical operations of a Light Industrial Staffing firm
• Providing exceptional support directly 3 branches located in Indiana and Kansas and potentially supporting other locations in other states
• Acting as the direct liaison between the corporate office and branches for systems + facilities
• Developing Operations and Recruiting strategy, including planning, execution, and support
• As the SME of our ATS, this individual will create, iterate, and implement SOPs and best practices to ensure data quality and efficiency
• Accountable for each Branchs performance holding weekly/monthly Accountability Calls
• Working with the rest of the Executive Team to allocate Job Board assets and set budgets
• Ensuring all job orders are filled and that they have high levels of visibility and communication with all clients
• Guiding and developing internal staff on a variety of staffing, customer service, recruiting, and best practices to enable them to advance within the organization
• Motivating, evaluating, and developing branch employees through training and mentorship
• Partner with sales and partners on leads, pricing, and proposals on a daily and weekly basis
• Help to drive continued and strategic growth of branch in the market
• Travel regularly (up to 50%of the time) to on-site facilities to provide hands-on leadership, coaching, and oversight.
• Other duties as needed

Qualifications:

• Fluent bilingual proficiency in English & Spanish (verbal and written)
• Must reside in Greater Indianapolis area
• Willing and able to travel approximately 50% for site visits and customer meetings
• Minimum 5 years of operations management experience in Light Industrial environments
• Proven experience managing multiple sites or regional operations and leading site leaders/supervisors
• Strong knowledge of safety regulations and best practices in light industrial settings.
• Demonstrated experience with continuous improvement methodologies and operational metrics.
• Excellent leadership, communication, and problem solving skills.
• Success managing a $30+ million region/company and directly responsible for contributing to the revenue growth. Must be able to communicate how you had a direct impact on growing the overall revenue.

Benefits:

• Medical/Dental/Vision, 16 days PTO, paid holidays
• $500 monthly car allowance
• Cell phone, computer & laptop
• 4% commission paid on GP of branches overseen