Federal Financial Customer Service Rep

Overview:

About Senture

Senture provides high-quality inbound and outbound customer care support for federal, state, and commercial clients. We are committed to delivering exceptional service while fostering a supportive, people-first work environment.

Pay & Benefits

$16.61/hour base pay

$5.36/hour Health & Welfare stipend

We are seeking motivated individuals who are passionate about helping others and delivering exceptional customer experiences. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and utilize multiple systems to document and resolve issues while following client-specific guidelines.

This is a work-from-home position, however, candidates must be located in the Dallas/Fort Worth, TX OR Atlanta, GA area to support required in-person clearance steps.

Important: At the end of the application, you’ll see a screen titled “Digital Interview.” Please wait a moment for the purple link to load—this will take you to the required assessments. These must be completed from a computer or laptop. Assessments must be completed before moving forward in the process.

We are building a talent pipeline of interested candidates and will prioritize contacting individuals in this group when future opportunities become available.

Qualifications:

• High School Diploma or GED (verification required)
• U.S. Citizenship or minimum of 3 years permanent residency
• Prior call center or customer service experience (preferred)
• Strong communication and multitasking skills
• Basic computer proficiency (multiple systems/tabs)
• Ability to sit for extended periods
• Ability to pass pre-employment testing, drug screen, and background investigation

• Reliable non-cellular high-speed internet (fiber, DSL, or cable only)
• Minimum speeds: 50 Mbps download / 15 Mbps upload
• Hotspots, satellite, or wireless internet are not permitted

Critical Requirement: Background Investigation Process:

Due to the nature of the work and client, this position requires completion of a strict, multi-step security clearance process, which is significantly more detailed and demanding than a standard background check.

• A comprehensive investigation covering up to 10 years of:
• Employment history
• Residential history
• Education history
• Submission of complete and highly accurate resume
• Up to 10 non-family personal references, including full contact details
• Extensive documentation requirements, including:
• Birth certificate or passport
• Two valid forms of ID
• Detailed job history with exact dates

• Accuracy is critical – incomplete or inconsistent information may disqualify your application
• The process is time-intensive (typically 6–8+ weeks) and may involve follow-ups or additional verification
• Candidates must be prepared to actively participate and respond promptly throughout the process
• Candidates cannot start employment until fully cleared by the client

• In-person attendance is required for fingerprinting and security processing at the client location
• Travel will be to:
• Dallas, TX or
• Atlanta, GA

Final Consideration

This role supports a highly regulated program, and the clearance process is one of the most critical and demanding parts of employment. Candidates should only apply if they are confident in their ability to meet the documentation, accuracy, and time commitment requirements.

Responsibilities:

• Provide professional, high-quality customer service on inbound and outbound calls
• Accurately document and update customer information in internal systems
• Verify and correct customer data as needed
• Actively listen and provide clear, helpful solutions
• Conduct outbound calls for surveys or client-specific outreach
• Meet schedule adherence and performance expectations
• Use performance data to continuously improve service delivery

Senture, a TP company is home to a global family with people from various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.