Customer Service Representative (Rockwall Branch)

This position is located in office at 2830 Ridge Road, Rockwall, TX 75032

Excellent communication and problem-solving skills are key to helping customers with their financial needs.

• Greet customers upon arrival and provide prompt, courteous service.
• Process deposits, withdrawals, loan payments, and other transactions accurately and efficiently per Inwood procedures.
• Maintain accurate records of transactions.
• Balance cash drawer and reconcile discrepancies.
• Answer customer inquiries and provide appropriate information.
• Refer customers to the appropriate staff for further assistance.
• Maintain a clean and professional workstation.
• Adhere to all security procedures and regulations to minimize risk.
• Identify customer needs and suggest appropriate products or services.
• Cross-sell bank products and services to customers.
• Monitor customer feedback and provide insights for product and process improvements.
• Ensures compliance with established Bank policies and procedures.
• Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and related laws as they pertain to the Bank Secrecy Act in conjunction with the USA PATRIOT Act, Anti-Money Laundering and Customer Information Program.

• High school diploma or equivalent.
• Cash handling experience.
• Excellent customer service skills.
• Good organizational and communication skills.
• Ability to accurately handle and count money.
• Basic computer skills and willingness to learn banking software programs.
• Willing to learn banking regulations and procedure.
• Ability to:
• Work in a fast-paced environment.
• Maintain confidentiality.
• Adhere to policies and procedures.
• Work independently and as part of a team.
• Manage multiple tasks simultaneously.
• Prior Teller / Banking Customer Service Representative experience (Preferred)

Equal Opportunity Employer/Protected Veteran/Disability