Customer Service Representative

Overview:

In addition, our CSR's schedule service appointments and update customer's accounts.

Baker Brothers Plumbing, Air & Electric is one of the fastest growing Plumbing, HVAC, and Electrical companies in the DFW Metroplex and has been named a Top 100 Places to Work by the Dallas Morning News multiple times.

The Schedule:

Monday, Tuesday, Wednesday, Friday, Saturday 8:00am-5:00pm

Off Thursday and Sunday

• Market Value Compensation
• $17/hr plus weekly bonuses.
• Vacation & Holiday Pay
• Flexible Schedules
• Health, Vision and Dental plans for you and your family to choose from.
• 401K Retirement Plan with company match up to 30%.
• Life Insurance, Short-Term and Long-Term Disability.
• Special Program Options: FSA, EPA, Legal Services, and Identity Theft.
• Continuous Training for your Professional Development.
• Working in a dynamic, collaborative, and fun environment.
• Coached and supported career growth.
• Employee Engagement and Employee Recognition Programs.

Responsibilities:

• High School Diploma or GED preferred.
• Prior experience using Service Titan is a bonus.
• Must be able to pass a background and drug screen.
• Computer proficiency, particularly with Microsoft applications.
• Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.
• Must be able to work evenings and weekends when needed.

Qualifications:

• Successfully handle high volume inbound customer service calls.
• Respond to e-mail inquiries.
• Expedite unresolved customer grievances to designated departments for further investigation.
• Maintain accurate customer information and scheduled appointment details.
• Actively promote additional services or products when applicable.

The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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