Senior System Administrator, Tier-2 Level Support Services with Security Clearance

• Tier-2 Level to support upcoming work located in San Antonio, TX.

Position: Senior System Administrator, Tier-3 Level Support Services Location: San Antonio, TX (On-Site) Clearance: U.S.

Citizen with ability to obtain a Public Trust Summary: This contract will provide 24/7/365 operations support to the customer.

Will need a Real ID and current passport.

Work arrangement: This position will require on-site occupancy at or near the Ft Sam Houston location.

• 6:00pm; exception being shift-work (surge) or on-call staff.

Telework may be considered on a position-by-position bases with approval by the customer.

Responsibilities: Position may be required to manage subordinate personnel.

Managerial responsibilities include but are not limited to, on-boarding & exiting assistance, timecard accounting, performance reviews, mentoring, and reporting.

• Support the Tier 2 (Continuous Operations) 24x7 operations mission.

• Triage, troubleshoot and resolve issues involving server patches and configurations, software issues, and scheduled maintenance events.

• Modify, create, and configure Active Directory (AD) User Accounts; recover and restore AD objects.

• Provide Site Administrator support and Enterprise monitoring for Group Policy Objects (GPO), initial troubleshooting of GPOs, adding Security Groups to group policies.
• Perform system administration tasks on Enterprise server and end-user clients, extend scheduled lockout condition, initiate data recovery operations and unlock machines as required.

• As required to resolve issues, remotely access government equipment.

• Monitor enterprise assets via System Center Operations Manager (SCOM), Quest Suite of Tools, and other related applications.

• Operate, maintain, and administer the MED365 tenancy.

• Perform administrative functions associated with Azure Information Protection/data labeling and control.

• Perform content searching as required.

• Ensure tenant federation with all other DoD tenants.

• Interact with the customer CSSP/DCO team on any cyber incidents or orders.

• Advise and coordinate with customer PMO ISSM and implement any changes directed by ISSM.

• Follow Change Management practices to schedule and implement approved changes within the tenant.

Follow change coordination practices to notify stakeholders of scheduled maintenance events and expected impact.

• Must be a U.S.

• Must successfully complete a government issued background investigation.
• Must be flexible to travel when necessary.

Must have Real ID, and ability to obtain a U.S.

• Minimum of 8 years of relevant work experience with a BA/BS degree in Information Technology, Computer Science, Engineering Management or related discipline OR in lieu of a technical degree, must have BA/BS degree with a minimum of 10 years of relevant work experience in Information Technology, Computer Science, Engineering Management or related discipline OR
• MA/MS degree in Information Technology, Computer Science, Engineering Management or related discipline, with 6 years of relevant experience OR
• AA/AS degree or high school diploma with 15 years of experience in Information Technology or a related field.

Required Certifications: Applicants will be required to have: ** incumbents have 6 months to obtain

• CompTIA Security+ (DoD 8570/8140 IAT Level II Baseline)
• Microsoft Certified: Azure Fundamentals or
• Microsoft Certified: 365 Certified Fundamentals Must have the ability to:
• Provide excellent customer service
• Coordinate several concurrent tasks
• Interface with users in a pleasant and tactful manner
• Be self-motivated
• Quickly learn new IT technologies
• Occasionally work non-standard hours as required
• Be a Team Player with the ability to work well independently with limited direction We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages.

Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.