Blockchain Incident Management Lead / Manager
Location: Jersey City, NJ (Onsite)
Domain: Corporate & Investment Banking / Digital Assets
Key Responsibilities
Blockchain Incident Lifecycle: Oversee end-to-end logging, triage, and reporting of mainnet, testnet, and smart contract execution failures.
Technical War Rooms: Coordinate rapid-response communication between smart contract engineers, node operators, security teams, and traditional banking infrastructure peers.
Regulatory Compliance: Draft high-fidelity post-incident reports that meet strict federal and international financial regulatory compliance frameworks.
Metrics &Analytics: Build data-driven dashboards to track blockchain network uptime, transaction finality delays, gas fee anomalies, and team response metrics.
Required Qualifications
Experience: 10+ years in Financial Services IT Service Management (ITSM), Operational Risk, or Production Support, with at least 1-2 years dedicated to blockchain or decentralized applications (dApps).
Technical Knowledge: Deep understanding of enterprise blockchain mechanics (e.g., Ethereum/EVM, Hyperledger, Corda), consensus mechanisms, gas optimization, and smart contract logic.
Tooling Proficiency: Advanced hands-on experience with institutional ITSM platforms (ServiceNow, Jira) and blockchain analytics tools (Splunk, Dune, block explorers).
Communication: Masterful technical writing capability to simplify complex cryptographic or protocol-level anomalies into actionable summaries for non-technical stakeholders.