Service Operations Manager
About Us:
We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.
Job Summary:
As a Service Operations Manager, you will be responsible for overseeing and optimizing departmental processes and procedures to ensure the smooth functioning of service operations. You will directly manage dispatch personnel and serve as the critical liaison between management, sales, and field supervisors.You will play a critical role in driving operational efficiency and success.
Essential Duties & Responsibilities:
- Oversee the supervision of employees.
- Resolve interruptions that affect daily operations.
- Monitor Mesa Dispatch email group to ensure all requests / emails are responded to in a timely manner.
- Review open work orders with staff weekly.
- Train and implement procedures with staff.
- Manage the dispatch process to ensure all procedures are adhered to.
- Review and approve timesheets weekly.
- Monitor productive and overhead labor hours weekly.
- Facilitate new hire orientation for field employees.
- Work closely with Management, Sales and Field Supervisors to resolve internal and external issues.
- Ensure that approved proposals are booked in a timely and accurate manner.
- Review work orders that are underperforming.
- Submit warranty paperwork to the Operations and Branch Manager.
- Recruit and interview candidates for open positions.
- Conduct annual reviews.
- Attend internal and external customer kick-off meetings.
- Attend and present service information at monthly Operations Meeting.
- Provide backup for staff when they are absent.
- Resolve all invoice disputes.
- Escalation point for the department.
- Provide after-hours support.
- Escalation point for purchase card reconciliations.
Qualifications:
- 2+ years supervisory experience
- 8+ years front line dispatch experience
- Effective communication skills (oral and written).
- Computer skills, including Microsoft 365 products.
- Ability to organize and plan daily responsibilities effectively.
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Equal Opportunity Employer:As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success.
Equal Opportunity Employer/Veterans/Disabled
Affirmative Action Policy:
Please review our Affirmative Action Policy.
Notice to Prospective Employees:Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.
Geographic Disclosure:
Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.